Talent.com
Trivium
Client Success Manager - Trivium GroupTrivium • CA
Client Success Manager - Trivium Group

Client Success Manager - Trivium Group

Trivium • CA
30+ days ago
Salary
CA$4,000.00 monthly
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Remote | Full-Time | Amazon Growth Agency

Trivium Group is an Inc. 5000-ranked, Clutch Award-winning Amazon growth agency. We manage millions in ad spend and help brands scale profitably on the world’s most competitive marketplace. Our CSMs don’t manage accounts — they own outcomes.

We're hiring a Client Success Manager with real e-commerce and marketplace advertising experience who moves fast thinks in data, sweats the details, and treats every client like their own business.

Requirements

What You’ll Actually Do

Own 40 client accounts end-to-end

  • You are the single point of accountability for client results and retention
  • Run onboarding, set strategy, deliver results, retain the account — the full lifecycle
  • 2-hour response time during business hours, no exception

Drive results, not reports

  • Analyze brands' performance and profitability weekly
  • Diagnose problems before the client notices them
  • Translate numbers into clear, confident client communication

Execute with precision

  • Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles)
  • Log every change. Document every decision. Nothing slips through the cracks.
  • Coordinate with PPC/Amazon strategists daily — you own the relationship, they own execution, and both of you own the result
  • Flag and escalate within hours, not days

Operate at Trivium’s pace

  • We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose.
  • When something breaks, you fix it the same day or escalate by EOD
  • You’ll manage 1,000+ Slack messages a day with structure and discipline — unread = your to-do list
  • If performance is flat for 3 weeks, you’re already pitching the strategic pivot

Who This Is For

  • 3+ years of CSM or account management experience at a digital/e-commerce agency (Amazon agency experience is a major plus)
  • You’ve managed 20+ client accounts simultaneously and didn’t drop the ball
  • You’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and margin
  • You’re fast — you hate waiting, you hate bottlenecks, you move things forward
  • You’re detailed — your reports don’t have typos, your data is always current, your processes are documented
  • You communicate with clarity and confidence — clients trust you because you know what you’re talking about
  • You take ownership — you don’t say “that’s not my job”
  • You have hands-on experience running or managing Meta Ads, Google Ads, or Amazon/Shopify growth for e-commerce brands selling physical products
  • Fluent English (written and spoken — advanced level required)

Who This Is NOT For

  • You prefer a predictable, low-pressure environment
  • You need to be told what to do every day
  • You think “good enough” is good enough
  • You avoid difficult conversations with clients
  • You’re not comfortable making decisions with imperfect data

Benefits

Compensation & Benefits

  • $4,000–$7,000/month (based on experience)
  • 100% Remote
  • 25 PTO days + 9 paid holidays
  • Professional development + direct mentorship from leadership
  • Join an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spend

The Tools You’ll Use

Slack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, ClickUp, and AI-powered internal tools (including our proprietary AI ops agent).

How to Stand Out

In your interview, tell us about a time you saved a client who was about to churn. What did you see? What did you do? What happened? We want specifics, not buzzwords.

Create a job alert for this search

Client Success Manager - Trivium Group • CA

Similar jobs

Customer Success Manager

HubSpotCA
Full-time

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk.HubSpot's mission is to help millions of organizations grow b... Show more

 • Promoted

Customer Success Operations Manager

VersapayCA
Full-time

Versapay turns accounts receivable (AR) into a competitive advantage.Inefficient AR processes slow cash flow and stall growth.Versapay removes friction, unlocks working capital, and accelerates mom... Show more

 • Promoted

Strategy & Operations, Customer Success

Ashby, , canada, Canada
Full-time

In this CSSO role, you will drive the strategy, processes, and data‑driven insights that empower our Customer Success Team to deliver exceptional outcomes for our customers.Reporting to the Head of... Show more

 • Promoted

Customer Success Operations Manager Transforming Client Engagement Strategies

VersapayCA
Full-time

Elevate customer success by leading innovative operations management.Drive impactful change through data analytics and seamless collaboration in a dynamic, growth-oriented environment.In this strat... Show more

 • Promoted

Strategic Client Success & Implementation Lead

VITALLCA
Full-time

A digital health platform provider in Canada seeks an experienced Client Support Manager to lead their support and implementation team.This role entails building scalable processes, ensuring except... Show more

 • Promoted

Client Success Manager Specializing in Strategic Marketing Solutions

HerbCA
Full-time

Drive transformation as a Client Success Manager! Empower clients with strategic guidance and manage comprehensive marketing programs that lead to measurable growth and satisfaction.In this role, y... Show more

 • Promoted

Client Success & Implementations Manager (Hybrid)

ROSSCA
Full-time

An established industry player is seeking a Client Services Manager to enhance client satisfaction and ensure effective implementation of their advanced Occupational Health & Safety software.This r... Show more

 • Promoted

Client Success Manager: SaaS Growth & Renewals

Kira TalentCA
Full-time

A dynamic technology firm in Canada is seeking a Client Success Manager to enhance customer relationships and drive platform adoption.The role involves managing client accounts, ensuring satisfacti... Show more

 • Promoted

Microsoft Power Platform Consulting Manager - Remote (USA) - $180K Total Compensation USD - Top[...]

Conspicuous, , canada, Canada
Remote
Permanent

Senior Sage X3 Consultant (Finance) - Remote (Canada) - Up to $180k base CAD + benefits/bonus - Top Tier X3 Provider.We’re working with an established ERP consulting team looking for a Senior Sage ... Show more

 • Promoted

Manager, Customer Success Manager

BioRenderCA
Full-time

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Show more

 • Promoted

Remote Client Success & Growth Manager (Agency)

HerbCA
Remote
Full-time

A digital marketing agency is seeking an Agency Client Success Manager to lead multi-channel marketing strategies for clients.This role involves managing 35-40 accounts, ensuring client satisfactio... Show more

 • Promoted

Manager, Client Success (West Coast)

StackAdaptCA
Full-time

Manager, Client Success (West Coast).Manager, Client Success (West Coast).StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision... Show more

 • Promoted

Customer Success Manager

Motion (Creative Analytics)CA
Full-time

Motion is creating the command center for creative strategists:.AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them unc... Show more

 • Promoted

Remote Customer Success Manager - Growth & Adoption

KarbonCA
Remote
Full-time

A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success.The role involves building strong relationships with cli... Show more

 • Promoted

Strategic Customer Success Operations Role

Ashby, , canada, Canada
Full-time

Join Ashby's Customer Success team and lead strategic operations for exceptional client outcomes.Improve workflows, processes, and data-driven insights to boost retention.In this crucial position, ... Show more

 • Promoted

Client Success Manager

Kira TalentCA
Full-time

Founded in 2012, Kira Talent transforms the admissions process by integrating on-demand, timed video, and written assessments with structured live interview technology.Our platform complements exis... Show more

 • Promoted

Manager, Customer Success

AntlerCA
Full-time

Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role.NetNow is a fast-growing credit management platform helping suppliers modernize how they onb... Show more

 • Promoted

Remote NetSuite Analytics Architect

BPM LLP, , canada, Canada
Remote
Full-time

A leading analytics firm based in Canada is seeking a hands-on NetSuite Analytics Warehouse (NSAW) Architect.This full-stack analytics role requires expertise in NSAW, Oracle SQL, and integration w... Show more

 • Promoted

Customer Success Manager

Apex SystemsCA
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Apex Systems.Professional Technical Recruiter at Apex Systems | Specializing in PMO.Enterprise Custo... Show more

 • Promoted

Customer Success Manager

KarbonCA
Full-time

Karbon is the global leader in practice management software for growth‑minded accounting firms.Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling th... Show more