Intermediate Account Analyst

Are you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst to work a 6 month assignment in support of their Markham location (hybrid role).

The successful candidate will work at a rate of $19.57 per hour, and work supporting Markham, ON office.

Note: This role is transitioning to a hybrid role of on-site and remote work. All training will be completed on site and is approximately 2 weeks in duration.

• Contact Center Hours are Monday – Friday 8am – 8pm
• Shift is scheduled for 8hrs (7.5 hrs paid)
• Core shifts are based on tenure and business needs


Advantages
• Gain experience working for a well-known insurance company
• Earn a rate of $19.57 per hour
• Full time hours on a 6 month contract
• MUST be available for shifts Monday-Friday 8 am-8 pm
• Hybrid role 50% of the time



Responsibilities
 Call Centre Billing Representative, handling approximately 50 inbound calls per day
Key Responsibilities:
 Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the
Contact Centre, Insurance Branches and Customers
 Investigate and resolve discrepancies in a joint effort with our insurance partners and
underwriters on billing related matters
 Act as Company Ambassador in supporting inbound billing inquiries
 Communicate clearly, effectively, and empathetically to customers both through telephony and
electronic means via email resolving issues
 Interpret and identify the customer’s needs and respond appropriately and professionally
 Obtain relevant information systematically to provide a seamless interaction with our customers
when supporting their inquiry
 Take ownership of customer relations through service and commitment to follow through

Qualifications
 1-2 years’ experience in a contact center environment preferably within insurance/banking
industry
 Ability to multi-task in a fast-paced setting
 Quick to adapt to an evolving surrounding
 Professional telephone/email skills and etiquette.
 Proficiency in word processing, excel and various web-based programs/Windows applications
 Clear and concise supportive communication and interpersonal skills
 Analyze and resolve customer concerns (problem solving skills)
 Attendance and punctuality are imperative
 Flexible to work in rotating shifts

Hours of Operation:
 Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm
 Shifts will fluctuate within these Call Centre hours
 Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm
and Saturdays 8:30am to 4:30pm
 Required to work in office in alignment with the Charter and Operational needs.

Summary
Are you interested in the Account Analyst position in Markham? Apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.