Location: Toronto, ON (Hybrid)
Employment Type: Full-Time / Contract
We are seeking an experienced IVR Developer with strong expertise in Cisco CVP (Customer Voice Portal) and Java-based IVR application development. The ideal candidate will have hands-on experience designing, developing, integrating, and supporting DTMF IVR solutions for enterprise Contact Center environments. This role requires strong experience with backend integrations, customer self-service solutions, and Cisco Contact Center technologies.
Required Experience4+ years of experience in IVR application development.
Hands-on experience with Cisco CVP (Customer Voice Portal).
Experience developing DTMF IVR applications in Contact Center environments.
Cisco CVP (Customer Voice Portal)
Cisco Call Studio
VXML Server
CVP Custom Elements (Java)
Java
Apache Tomcat
REST APIs
HTTP Integrations
OAuth2
XML Web Services
MS SQL Server
API Integration
Customer Self-Service Solutions
Design, develop, and maintain DTMF IVR applications using Cisco Call Studio and Cisco CVP.
Develop Java-based custom elements and reusable IVR components.
Integrate IVR applications with enterprise backend systems using REST APIs, OAuth2, XML Web Services, and MS SQL Server.
Build and enhance customer self-service applications.
Enable data sharing between IVR applications and Agent Desktop.
Integrate Cisco CVP applications with UCCE routing scripts.
Configure DNIS, Skill Group Queuing, CTI Variables, and Cisco Finesse Agent Desktop.
Troubleshoot production issues and optimize IVR application performance.
Collaborate with business, QA, infrastructure, and Contact Center teams to deliver scalable solutions.
Participate in code reviews, testing, deployment, and production support.
Experience with Cisco UCCE / ICM.
Experience with Cisco Finesse Agent Desktop.
Knowledge of Cyara testing and automation.
Strong understanding of Contact Center architecture.
Excellent troubleshooting and communication skills.
Experience working in Agile/Scrum environments.
IVR Developer, Cisco CVP, Cisco Customer Voice Portal, Cisco Call Studio, VXML, VXML Server, Java, CVP Custom Elements, Apache Tomcat, REST API, HTTP, OAuth2, XML Web Services, MS SQL Server, API Integration, Contact Center, UCCE, ICM, Cisco Finesse, DNIS, CTI Variables, Skill Group Routing, Customer Self-Service, DTMF, Voice Applications, Enterprise IVR, Cyara, Contact Center Technologies, Java Developer, Telecom, Call Routing, Hybrid, Toronto, Ontario.
IVR developer / Toronto, ON (Hybrid) - FTE • Toronto, ON, Canada
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