Représentant au Service Client - Gestion de commandes

Are you looking to advance your career within a stable, tight-knit team while enjoying the security and backing of a premier global organization? Our client, a leading distributor of industrial equipment and replacement parts, is actively seeking a dedicated Customer Service Representative - Order Management to join their distribution hub located in Vaudreuil.

In this pivotal role, you will serve as the primary link between corporate accounts, outside sales professionals, and internal operations. If you are highly organized, thrive on taking initiative, and want to grow within a dynamic industrial distribution environment, this position is the perfect fit for you!

Advantages
Competitive Compensation: Hourly wage established between $25.00 and $28.00 / hour, commensurate with experience.

Path to Permanency: Guaranteed minimum 3-month temporary assignment (medical leave coverage) with a very high probability of transitioning into a permanent hire.

Stable Work Schedule: 37.5 hours per week, Monday through Friday, promoting an excellent work-life balance.

Welcoming Work Culture: Join an established team of 13 local employees where low turnover reflects a genuinely supportive and collaborative work environment.

Structured Onboarding: Benefit from a comprehensive 2-week hands-on training program directly guided by a senior team member.

Geographic Stability: Position based 100% on-site within modern commercial offices in Vaudreuil.

Responsibilities
As the Customer Service Representative - Order Management, your core duties will include:

Managing and resolving customer inquiries received primarily via email as well as over the phone.

Reviewing customer requests to prepare and deliver commercial quotes and pricing estimates in a timely fashion.

Processing and entering customer orders accurately into the company's centralized management system.

Collaborating daily with the purchasing department to verify inventory levels and coordinate incoming weekly stock.

Monitoring freight shipments and tracking deliveries with carriers to proactively keep customers updated on their order status.

Handling administrative support duties, including document management and systematic client file organization.

Qualifications
Proven Experience: Possess 1 to 2 years of experience in a customer service or logistics coordination role within a manufacturing or industrial distribution environment.

Language Skills: Full professional fluency in both French and English (written and spoken).

Technical Proficiency: Strong computer literacy, specifically with the Microsoft Office Suite. Practical knowledge or previous experience utilizing Epicor ERP software is considered a significant asset.

Key Attributes: Highly organized, proactive mindset with a strong sense of initiative, and the ability to comfortably manage a fluctuating daily workload (ranging from 2 to 50 orders per day).

Perfect bilingualism (French/English) is a mandatory requirement for this role. In their day-to-day duties, the selected candidate will constantly interact (representing over 50% of the active client portfolio) with corporate clients, vendors, and freight forwarders located outside of Quebec and internationally. Additionally, daily utilization of the global ERP software, accessing corporate databases, and reviewing technical parts manuals are conducted primarily in English.

Summary
Does this professional opportunity align with your skills and career goals? Do not hesitate! Submit your resume today via email to Melissa Bernier at the following address: melissa.bernier@randstad.ca. Please note that our client’s hiring process is streamlined and features a single, decisive on-site interview.

Not looking for a new role right now, but know the perfect professional to become the next Customer Service Representative - Order Management in Vaudreuil? Connect us! A referral bonus is proudly offered for any candidate recommendation that results in a successful hire by our team.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.