Description
:The Field Technician should possess excellent communication skills including verbal, written, and telephone etiquette. The Field Technician will be responsible for offering support to all associates and systems in the company. The chosen candidate will have above average ability to interpret, analyze, troubleshoot and resolve technical problems. Provide both on site and remote field level IT technical support for our districts across Ontario. Assist in the planning and execution of technical projects as required.
As a Field Technician, the minimum responsibilities are:
Must be able to communicate with individuals and professionals at all levels of the organization including executives in clear English
Must have good organizational skills and be able to work independently
Must have basic project management skills and ability to work with external contractors
Must have to ability to research and figure out their own solutions
Technical level support for IOS and Android devices (Primarily phones)
Technical level support for Microsoft O365 Environment
Technical level support for Windows Operating Systems
Technical level support to install and setup network printers
Strong understanding of Ethernet cabling types, and their termination
Familiarity with Cisco IOS and Meraki Products
Familiarity with Citrix environments
Familiarity with fiber optic cabling
Familiarity with Ubiquiti Products and their Unifi OS.
Familiarity with Audio/Visual equipment such as Video Teleconferencing devices, projectors, and any presentation hardware
What We Need From You:
Minimum of 5+ years of hands-on experience in a similar IT field technician or support role, with a proven track record of troubleshooting, project execution, and end-user support across diverse technical environments
Comply with company IT security policies
Comply with company safety policies
Valid driver’s license and own your own vehicle
Be willing to travel to various sites in Ontario
Ability to be away from home from more than 2-3 days
Working at heights and operating man lift equipment (Will provide training)
Be willing to occasionally work weekends or extended hours
Must be physically able to lift up to 50Lbs and climb ladders
What You’ll Get From Us:
Competitive Wages ($75,000 - $80,000 annually plus bonus)
Retirement Plan with company match; let us help you save for your future
Benefits; Medical, Dental, Vision
Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
Insurance: Life, Short Term/Long Term Disability
Field Technician • , Hamilton
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