eCommerce Business Account Manager - Contract (Toronto)

No Relocation Assistance Offered. Job Number#172533 - Toronto, Ontario, Canada Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values Caring, Inclusive, and Courageous we foster a culture that inspires our people to achieve common goals. Together, let''s build a brighter, healthier future for all. Job PurposeThe Hills eCommerce Business Account Manager (BAM) is primarily responsible for Amazon and Chewy accounts. The BAMs focus is building profitable net sales, market share, share of digital shelf and distribution in the customers within their area of responsibility. In addition to being the primary contact, the ecommerce BAM is also responsible for implementing Hills RE & brand strategies to accelerate growth and market share while monitoring our 6P+A (Price, Promotion, Distribution & Visibility of our Products, POP Content, Ratings & Reviews and Availability) performance with eCommerce customers to improve the Customer experience online. Key Accountabilities & ResponsibilitiesLeads change and proactively maintains a detailed understanding of the customers and the drivers of growth. Liaise with the analytics team, leveraging complex data sets and analytical tools to diagnose business opportunities and challenges. Develops and implements joint growth plans and initiatives with the customer to achieve the commercial goals. Monitors customer performance to ensure commercial plans are executed in line with agreements and to the desired Hills standard. Utilize measurement tools such as Tableau, Domo, Numerator, and Profitero to track eCommerce KPIs. Leads and manages the annual budgeting process to forecast sales volume, GTN and A&P; spend and to develop and deliver presentations to leadership and or executive teams. Manage customer payments. Collaborates with Hills Commercial Team and eComm Marketing Manager to execute the Hills vet/pet channel brand strategies. Contribute ideas and feedback to initiatives aimed at customer growth. Measures of SuccessImprovement eCommerce KPIs (incl. net sales), market share, 6P+A score. Job Description SummaryYou are an experienced sales person, have a proven track record, and are looking for a challenge in a growing team. You have rich experience in an eCommerce environment. You are service-oriented: you dont work for yourself, but for our teams and our customers. You enjoy the idea of building relationships, and negotiating with/ selling to customers. Besides that, you have a pragmatic way of working and are not afraid to get your hands dirty. You are able to collect learnings from multiple initiatives and able to share these in a structured & practical way to the local teams. Required Qualifications (Knowledge and Skills)BS/BA degree or equivalent required. Strong computer skills in Excel, Tableau and Google Suite. Experience possesses 3+ years sales experience with online sales. Experience in customer management. Behaviors & Soft SkillsStrong computer skills in Excel, Tableau and Google Suite. Analytical and always seeks to develop win‑wins for Hills and its clients. Works effectively across functions, channels, & categories to align priorities, solve problems, optimize resources, and drive effective execution. Creative problem‑solver, who embraces the test & learn mindset. Excellent business presentation ability, skilled communicator and interacts with key stakeholders. Digitally savvy and curious, understands the dynamics of eCommerce. Agile mindset, able & willing to constantly adapt to changing realities. Fluent English speaker, additional languages are certainly a plus. Travel Requirements - 10 % Compensation & BenefitsCompensation: Salary Range $94,770.00 - $110,565.00 CAD per year. Pay is based on several factors including but not limited to experience, education, skills and work or office location. In addition to your salary, Colgate-Palmolive Canada Inc. / Hills Pet Nutrition Canada Inc. offers a performance based bonus and competitive benefits package. EEO StatementEqual Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. #LI-Hybrid#J-18808-Ljbffr