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Deskside Support Technician - ABBPeopleToGo • Calgary, Alberta, Canada
Deskside Support Technician - ABB

Deskside Support Technician - ABB

PeopleToGo • Calgary, Alberta, Canada
20 days ago
Job type
  • Temporary
  • Quick Apply
Job description
Job Title: Deskside Support Technician
Job Type: 1- year contract
Location: 2 Smed Lane SE, Calgary, AB, Canada
Start Date: ASAP
Hours per week: 40 hours per week
Shift Schedule: Monday to Friday, 8:30 AM to 5:00 PM
Rate: $27/hr T4 OR $30/hr Inc.

Overview:
Provide Deskside Support to end users with their hardware, software, and networking technical issues

Responsibilities:
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Handle software installation/support/upgrades
  • Provide 1st/2nd level Help Desk support
  • Perform basic LAN and internetworking related activities
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Qualifications/Experience:
  • Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have 3 – 5 years of break-fix experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Can act in a Team Lead capacity
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program
  • High-level skill set
  • Outstanding people skills
  • Self-starter, needs to be able to work on his/her own
  • Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
  • Proficient in Windows 7 /Office 2013
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Deskside Support Technician - ABB • Calgary, Alberta, Canada

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