TecsysIQ Data/AI Services Delivery Lead

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

About us

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities then Tecsys could be a good fit for you!

We are looking for a Lead, TecsysIQ Data/AI Services Delivery to lead our Data Intelligence team and drive the growth of Tecsys IQ within Professional Services.

This is a customer-facing leadership role responsible for overseeing and scaling our TecsysIQ services offering, driving AI and Data enablement initiatives as well as delivering BI services. You will work closely with customers, Sales, Product, and Professional Services teams to deliver high-quality outcomes and help customers maximize the value of their data.

Responsibilities

Lead the TecsysIQ AI/Data Delivery Team

• Lead, coach, and develop a team of AI/Data professionals delivering customer projects
• Own delivery quality, utilization, prioritization, and team performance
• Provide oversight on solution design, estimates, and project execution
• Establish delivery standards, templates, and best practices
• Manage bookings, revenue, and margin for the TecsysIQ AI/Data services team

Grow the Tecsys IQ Offering

• Define and evolve the Tecsys IQ Data and AI services strategy.
• Work closely with customer to identify requirements, define and build solutions using TecsysIQ Data and AI capabilities, including agentic capabilities.
• Build implementation playbooks, processes, and governance standards
• Standardize delivery approaches to improve consistency and efficiency
• Measure and report on customer outcomes and delivery success

Drive AI & Data Enablement

• Identify and implement AI opportunities across Professional Services
• Support the rollout of AI-powered tools and workflows
• Promote adoption through training, best practices, and change management
• Drive standardization and reusable assets across teams

Partner with Customers & Internal Teams

• Participate in customer meetings, workshops, and site visits
• Support presales activities, including discovery, solution positioning, and estimates
• Collaborate with Sales, Product, Global Operations, and Product & Technology teams
• Provide regular updates on progress, risks, and outcomes

Requirements

Qualifications

• Experience leading customer-facing delivery teams in a Professional Services environment
• Experience with Business Intelligence, analytics, and enterprise data platforms
• Understanding of supply chain, healthcare, or related operational environments
• Strong leadership, stakeholder management, and communication skills
• Experience building scalable processes, methodologies, and delivery standards
• Ability to lead cross-functional initiatives and influence stakeholders
• Commercial awareness with experience managing delivery performance and customer outcomes
• Fluency in French.
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.

Technology Awareness

You do not need to be a technical expert in every platform, but you should be comfortable discussing modern data, analytics, and AI technologies with customers and internal teams.

Experience or familiarity with the following is an asset:

• Databricks
• AI principles: LLM, RAG, KB, agentic workflows
• AWS and Amazon Bedrock, SageMaker, Agent Core
• Microsoft Copilot
• Claude
• Kiro
• Cognos
• Business Intelligence and Analytics platforms
• AI agents and workflow automation tools

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada, OR, have a valid Canadian work permit.

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A Note on Our Hiring Process: We do not use AI to automatically screen or reject candidates. However, we do use specific screening questions to prioritize the most relevant applications for human review.

At Tecsys, we welcome the thoughtful use of AI tools to help you prepare your application, for example, to improve clarity, organize your resume, or practice interview responses. However, we ask that all information you provide reflects your real experience, and that any assessments or written submissions represent your own work and thinking.

During interviews, we expect candidates to engage without the use of AI tools, scripts, or real-time assistance. Authentic, direct conversation helps us get to know how you think, collaborate, and communicate. AI can support your preparation, but it shouldn’t speak or act on your behalf. We genuinely want to meet you.

Benefits

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