Insights and Reporting Manager, Knowledge Management (Full-Time 6 Month Term)

Responsibilities

:

• Search Engine (Coveo) and Content Management System (CMS – SharePoint) Management Maintenance: Perform regular updates, troubleshooting, and performance monitoring of Coveo and CMS platforms. Ensure seamless operation by addressing technical issues and applying system enhancements. Improvement: Drive continuous enhancements of search and content platforms, including relevance turning, query pipeline optimization, and metadata configuration within Coveo. Release implementation: Lead the deployment of Coveo releases and CMS updates. Integrate Coveo with platforms like Salesforce, and SharePoint, develop new features, and optimize existing functionalities to support the content lifecycle process. Data Analysis: Use tools such as Power BI and Coveo Usage Analytics to analyze user behaviour, search performance, and content engagement. Apply insights to improve AI search relevancy and content governance. Collaboration: Partner with developers, product owners, and business stakeholder to identify content gaps, search deficiencies, and opportunities for platform innovation Training and Support: Deliver training and user support for CMS and Coveo platforms, ensuring teams can efficiently access and manage knowledge assets Documentation: Maintain detailed documentation of Coveo configurations, CMS workflows, deployment processes and best practices. Compliance and Security: Ensure adherence to security protocols and regulatory standards. Implement measures to safeguard content integrity, confidentiality and availability.
• Consultation expertise Serve the Center of Excellence (CoE) for Knowledge Management, offering guidance on AI-powered search and CMS strategy. Represent the KM team on cross-functional committees and working groups Design and execute KM initiatives that capture tactic knowledge and promote a collaborative, knowledge-sharing culture across business units.

Qualifications:

• Bachelor’s degree in information technology, Knowledge Management, or a related field
• 5+ years’ experience in content management system (CMS) (e.g., SharePoint, Confluence) with a deep knowledge of publishing workflows and governance.
• Proven experience deploying and maintaining AI-powered search engines like Coveo including
• Search configuration, query pipeline design, and relevance tuning
• Integration with platforms such as Salesforce and SharePoint
• Using Coveo APIs, analytic dashboards and machine learning models
• Proficiency in web technologies: HTML, CSS, JavaScript, and web publishing standards
• Proficient in Power BI for data visualization, performance reporting and enabling data driven decisions.
• Understanding of machine learning, and natural language processing (NLP) concepts as applies to search and content personalization
• Strong analytical skills in content performance evaluation and user behavior analysis
• Excellent verbal and written communications skills with the ability to translate technical concepts into user-friendly content.
• Familiarity with Salesforce and its integration with search and content platforms is an asset

The expected annual base salary range for this role is $77,500 - $100,500, which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development.

Benefits:

• WORK LIFE BALANCE: hybrid & flex work arrangements.

• INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).
  
  

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.

We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.