Admin Support 2 - Roadway Services

Position Posting Admin Support 2 – Roadway Services (1 Position Available) Term of Employment: Full-time, Continuing Rate of Pay: Band 2: $24.85 - $27.12 per hour (Subject to CUPE 1015 Agreement) Location: Operations Centre (6623 52 Street, Lloydminster) Duties: Reporting to the Manager, Roadway Services, the Admin Support 2 is responsible for providing a variety of general administrative duties.

Duties Provides customer service to internal and external customers,, screens, and refers customers to the proper department; Provide excellent customer service by responding to inquiries, requests or complaints from customers and the public in a timely, professional, helpful and courteous manner through online Report A Concern, by phone, email, and when necessary, forwarding to the appropriate department.

Responsible for “Report A Concern” spreadsheet for Roadway Services – tracking and liaising with managers and supervisors to ensure follow up.

Manages the “Report A Concern” website for the Roadway Services Department creating online forms and making any necessary additions/changes to the forms when needed.

Manages “TRAVIS Permitting System” – approving/rejecting and tracking oversized trucks requesting to travel through or around Lloydminster.

Coordinates to have traffic lights turned when needed, liaising with customers and supervisor/managers.

Send quarterly TRAVIS Permit Listing Reports and Municipal Allocations to Finance Assist Roadway Services Supervisors on Temporary Road Closure Permits applications as a back-up when needed.

Distributes the Lloydminster Answering Service After Hours Call Out spreadsheet to the appropriate contact list.

Updates the Street Clearing map on the City’s website for both Street Sweeping and Residential Snow removal and distributes to the appropriate contact list Create the monthly Roadway Services after hours on-call calendar, coordinating with TNS Answering Service and distribute it to the appropriate contact list Creates and processes Purchase Orders for management approval and payment.

Processes and documents P-Cards for Roadway Services.

Creates and processes Custom Work Invoicing for billing.

Enters Daily Work Reports into appropriate spreadsheet.

Enter and track sand inventory/disbursements Sorts and distributes internal mail to appropriate recipients.

Provides administrative support to Roadway Services crews, Fleet Services crews, Airport crew and Stores crew and occasionally throughout the facility as needed Creates and maintains filing and record systems to provide easy access to records and information.

Updates bulletin board for position postings, important information/events and safety.

Attend Roadway Services safety meetings, and document minutes for review, approval and filing.

Assist with inputting Safety Inspections, SVI inspections, and job observations into the approved safety program.

Responsible for data entry, copying, and scanning for Roadway Services.

Other Other related duties as required.

Schedule: The position is office based and normal working hours are Monday to Friday 8:00 am – 5:00 pm with the occasional requirement to work outside these standard hours.

Qualifications: Completion of post-secondary certificate in Office Administration or Business Administration from a recognized institution.

One year office administration experience.

Capable of working in computerized office environment, proficient in Microsoft Word, Excel, and Power Point with a strong attention to detail.

Proven phone and email etiquette.

Strong problem solving and conflict resolution skills.

Is self-motivated with the ability to work independently and effectively with a team.

Strong communication skills with the ability to converse both verbally and in written correspondence with all levels of staff, stakeholders and the general public in a clear concise manner while providing relevant information.

Must have the ability to multitask, stay organized and meet deadlines while maintaining accuracy.

Must have strong time management skills to balance changing priorities.

Shows a team player attitude, creates a working environment conducive to team achievement, productivity and competence with colleagues.

A valid Class 5 Driver’s License registered in Alberta or Saskatchewan with an acceptable Driver’s Abstract is required. This position may be required to operate a personal or municipal vehicle for business purposes.

Have a high standard of confidentiality.

Pre-Employment Requirements: Satisfactory Criminal Record Check Successful applicant must provide proof of qualifications.

Applicants with international education will be required to include an Academic Credential Assessment with application.

Closing Date: July 1, 2026 Posting Type: Internal & External Application Information: The City of Lloydminster offers consistent working hours that afford a positive quality of life, a competitive salary/benefit package, and is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

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