Manager, Bookstore and Document Solutions

Union/Affiliation: Administrative and Professional Staff (APSA)
Pay range: $79,884 to $95,287 annually SFU Department Descr: Campus Services - Bookstore/Document Solutions
Position Grade: 9
# of openings: 1
Biweekly Hours: 72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

SFU Campus Services is a dynamic, revenue-generating division that operates like a business with a community purpose — delivering essential services to students, faculty, staff, and the broader SFU community across three campuses. Our integrated Bookstore, Document Solutions, and related services teams are collaborative, service-driven, and entrepreneurial, constantly looking for smarter ways to operate and better ways to serve. We're a group that values innovation, takes ownership, and finds genuine satisfaction in making campus life work better. If you thrive in an environment that blends operational rigour with creative problem-solving, you'll fit right in.

About the Role

The Manager, Bookstore & Document Solutions leads an exciting, newly integrated business unit at a pivotal moment. This role oversees the full operations of SFU's Bookstore/Spirit Shop and Document Solutions — retail merchandise, course materials, and print production — across Burnaby, Surrey, and Vancouver campuses and online. The incoming Manager will step into a unit actively evolving: a systems review is underway to sharpen efficiency and customer experience within Document Solutions, a new digital course material delivery solution is being developed, and the retail assortment is being refocused based on community feedback. This is a genuine opportunity to shape how these services are delivered for years to come, leading a skilled, dedicated team and partnering with university stakeholders to drive both service excellence and financial performance.

You're an experienced operations leader who sees opportunity where others see complexity. You bring a track record of managing retail, print, or campus services environments — but what sets you apart is your entrepreneurial mindset: you don't just run operations, you look for ways to grow them, improve them, and make them matter more to the people they serve. You're equally comfortable analyzing a margin report and coaching a team through change. You build trust quickly, communicate clearly across all levels, and bring the kind of steady, creative leadership that makes people want to do their best work.

Qualifications

Bachelor's degree in Business Administration, Commerce, Retail Management, or a related discipline and five years of progressively responsible management experience in retail operations, print production, campus services, or a related environment, preferably in post-secondary or public sector settings, or an equivalent combination of education, training, and experience.

• Excellent knowledge of retail operations and management, including merchandise procurement, inventory management, pricing, and e-commerce.
• Excellent knowledge of print production operations, including pre-press processes, digital printing technologies, and web-to-print workflow management systems.
• Advanced leadership and people management skills, including the ability to supervise, coach, develop, and hold accountable a diverse, multi-disciplinary team across multiple locations.
• Advanced financial analysis and budget management skills, including experience with pricing models, margin management, and cost optimization.
• Ability to lead and manage integrated, multi-unit operations across multiple physical locations and online channels, adapting to changing priorities and leading teams through change effectively.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

• 4 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Off-campus tuition reimbursements and professional development funds*
• And more!

*Prorated for part-time employees

Additional Information