Position Description:
Location: Surrey, BC
Onsite 5 days a week
The Desktop Technician is responsible for the setup, deployment, maintenance, and support of desktop, laptop, and mobile equipment for our client. This role provides second-line technical support for a wide range of hardware, software, and connectivity issues while ensuring high levels of customer satisfaction and service delivery. Preference will be given to candidates with previous onsite support experience in a client-facing environment.
Your future duties and responsibilities:
• Support, configure, deploy, and maintain desktop and laptop systems across various versions of Windows and macOS operating systems.
• Support and troubleshoot mobile devices running iOS and Android.
• Provide antivirus support and remediation.
• Configure, support, and troubleshoot hardware, including printers, servers, network devices, and mobile equipment.
• Independently resolve most desktop-related issues with minimal supervision and escalate complex issues when required.
• Support, maintain, and troubleshoot desktop applications.
• Create, update, resolve, and escalate support requests within a ticketing system.
• Document, track, and monitor incidents to ensure timely resolution.
• Provide feedback and updates to internal and external support teams.
• Create and maintain clear documentation for support procedures and processes.
• Communicate effectively with clients and multi-site support teams.
• Meet customer satisfaction objectives and continuous service delivery expectations.
Required qualifications to be successful in this role:
• 2-3 years of experience supporting Windows and macOS desktop and laptop environments.
• Experience supporting iOS and Android mobile devices.
• Knowledge of antivirus tools and endpoint security support.
• Experience troubleshooting hardware, printers, networking equipment, servers, and mobile devices.
• Experience working with ticketing systems and incident management processes.
• Strong troubleshooting and problem-solving skills.
• Ability to document technical issues and support procedures clearly.
• Customer service-oriented with a strong focus on client satisfaction.
• Professional appearance and demeanor, as this is an onsite, client-facing role.
• Self-starter with the ability to work independently.
• Able to meet scheduled deliverables and deadlines.
• Strong team player.
• Dynamic, autonomous, and resourceful.
• Excellent communication skills.
Education & Certifications
• Post-secondary education in a relevant discipline or equivalent work experience.
• A+ Certification or equivalent experience.
• Network+ certification is considered an asset.
• Microsoft certifications, including Azure and Intune, are considered assets but are not required.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,–$85,. This role is an existing vacancy
Skills:
Desktop Technician • Surrey, Canada
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