Process Improvement Leader

Process Improvement Leader - Corporate Services

Location: Remote - Ontario

Empire Life is looking to hire a Process Improvement Leader to join our Corporate Services team. We are seeking an experienced leader who thrives on designing and implementing large-scale organizational changes.

Why pursue this opportunity

1. Join a Transforming business - we are a medium-sized Canadian company in a stable industry that emphasizes the importance of innovation to use industry-leading technology.
2. Supportive Environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.
3. Impactful Work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
4. Have Your Voice Heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

What you’ll be working on

• Lead Complex Projects: Spearhead critical initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams while using data to monitor results.
• Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials required to support large-scale enterprise change.
• Train and Develop: Coach and mentor business leaders, employees and other Process Improvement Leaders on process improvement methodologies and best practices. You will be a key advisor to process owners and you will have the mandate to influence our program roadmap and implement innovative solutions that shape how we operate.
• Collaborate Broadly to Lead Organizational Transformation: Build strong cross-departmental relationships at all levels of the organization and leverage your interpersonal skills to influence and align diverse stakeholders, effectively navigating change to complex initiatives.
• Improve Customer Experience: Creatively improve customer experiences by using data, journey mapping and stakeholder input.
• Problem Solve to Drive Change: Solve complex challenges, both new and ongoing, adapting to business goals, needs and constraints.

What we’re looking for you to have

Skills & Experience: 7+ years of experience in areas such as:

• Data Science, Analytics, Visualization & Artificial Intelligence
• Process Design & Systems Thinking
• Digital Development Programming
• Project Management
• Product Management or Product Operations
• Operations Management
• Client Management
• Or other relevant fields

Key Qualities:

• Strong leadership abilities
• High self-initiative and ownership of projects
• Adaptable and flexible
• Fast learner with excellent critical thinking, listening and problem solving skills
• Data driven mindset
• Excellent communication and collaboration skills
• Customer focused and ability to learn/understand a user journey
• Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
• Strategic inquiry/influence and critical thinking

Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.

Additional Information :

• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
• Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Hybrid work model
• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire Life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know—we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.