Field Services Representative

Unspecified

We are seeking a motivated and skilled Field Services Representative to join our team, supporting the installation, training, and maintenance of advanced Air Traffic Surveillance radar systems for our valued customers. In this critical role, you will work under the guidance of a Senior Field Services Technician, leveraging your strong mechanical expertise and knowledge of commercial and industrial electrical and electronic systems. As the face of RTX in the field, this position demands exceptional communication and organizational skills to ensure seamless collaboration between our customers and project teams. Proficiency with electronic test equipment and a steadfast commitment to adhering to design and safety standards are essential to succeed in this role. If you're passionate about delivering innovative solutions and thrive in dynamic environments, we encourage you to apply!

Responsibilities:

• Lead on-site activities to ensure the timely and successful installation of Air Traffic Surveillance radars
• On-site activities include: cable installation/termination, mechanical assembly & alignment, troubleshooting of mechanical and electrical problems prior to formal hand-off
• Conduct site-to-site optimization of the radar equipment
• As member of the test team, prepare and issue test plans, test procedures, and test reports
• Generate installation reports and records
• Communicate regularly and effectively with the Installation Manager to assess site needs and expectations
• Collaborate with internal engineering teams to address and resolve customer concerns
• Conduct risk assessment and risk mitigation activities associated with program execution
• Develop strategies to reduce recurring costs for product deployment
• Support proposal work including providing expertise on equipment shelters, communications equipment, power systems, automation systems and ancillaries as related to Air Traffic Surveillance radars

Requirements:

• Associate degree in Electrical, Mechanical, or Civil Engineering Technology, or a minimum of 5 years of experience and/or an equivalent combination of experience, training and education.
• Minimum of 2 years leading Civil / Construction / Installation projects.
• Ability to use the following test equipment: Oscilloscope, RF Peak Power Meter, Multi Meter, Spectrum Analyzer, RF Monitor, Network Analyzer, Terminal Emulator (such as Tera Term), Wireshark
• Strong understanding of computer networking principles, video & communication technology.
• Ability to read civil/mechanical/electrical drawings.
• Proficiency in MS Word, Excel, and PowerPoint (Proficiency in other software products such as Framemaker, Python, CAD software, AI tools, and programming languages are also valuable assets)
• Good multi-disciplinary technology skills, including familiarity with: electronics, mechanical, and software design and development; systems engineering; and sustaining engineering in support of manufacturing.
• Good communications skills; ability to listen effectively and assimilate complex sets of data; ability to express technical arguments, conclusions, and recommendations clearly and succinctly, both verbally and in writing; good technical writing ability.
• Good interpersonal skills; good team-work skills; ability to interact effectively with
• people at all levels.

Special Work Conditions:

• Ability to work on deployments with varying lengths of duration
• Ability to work alone in foreign (non-English speaking) locations
• Ability to work with a changing day/night schedule.
• Ability to work at heights.
• Must be willing and able to deploy to environments that may include occasional harsh working conditions (extreme weather conditions of winter and summer).
• Must be able to move and/or lift weights such as test equipment, ladders, tools, and cable reels weighing up to 60 pounds using proper lifting techniques or material moving equipment.
• Willing to travel to support international business. Travel will be approximately 75% of duties with typical durations from 1 week to 2 months. Work hours while on travel may range from 40 to 60 hours per week depending on the requirement for task.

Why Join Us?

At Raytheon, we are driven by a shared mission: to protect and connect the world. We offer a workplace that thrives on innovation, collaboration, and forward-thinking leadership. As part of our team, you’ll have the opportunity to grow professionally while contributing to some of the most advanced technologies in the aerospace and defense industry.

If you’re ready to take the lead, inspire a team, and work at the forefront of technology, we invite you to apply and become part of our journey toward a brighter, more connected future.

This position is required to work onsite at our facility in Waterloo, Ontario.

The successful candidate will be required to complete a criminal background check and obtain/maintain a Government of Canada security clearance and any applicable clearances with respect to the handling and transfer of controlled goods.

The salary range for this role is 78,000 CAD - 122,850 CAD . The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. RTX offers a comprehensive benefits package that includes medical and dental coverage, disability benefits, a retirement savings program, and tuition assistance through RTX’s Employee Scholar Program. Eligibility for specific benefits is based on factors such as position level, employment type (e.g., temporary or permanent), and business unit, and will be discussed during the hiring process. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This job posting is not for an existing position vacancy.

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