Senior Manager, Enterprise Shared Service

Job Description

What is the opportunity?

This position plays a key role in the Global IGA Governance Office (GIGO) team by ensuring the portfolio of intragroup arrangements (IGA) are in compliance with all regulations and policies.

Through this role you will be establishing relationships within Supplier Management Offices (SMOs), Business Units and with Centre of Governance (CoG) related to the supplier lifecycle and you will be responsible to execute Supplier Management processes and methodologies according to the Third Party Policy.

The primary focus will be on activities, roles, relationships, artifacts, tools and technologies that support and enable best practices with respect to the management of suppliers according to TPR policy and standards. You will be leading a team of professionals and will be required to manage, coach and develop the team. You will be responsible to complete and provide minimum reporting requirements outlined by RBC Third Party Risk team (TPR).

You will also be accountable for the execution of strategic initiatives set forth by GIGO head.

What will you do?

• Execution lead on day to day operations, oversight and driving Risk Management and Reporting activities as outlined by RBC Third Party Risk Management
• Advise Business Partners, Sr Management and Executives from multiple geographies on supplier risk practices and work with Business partners and Compliance groups to ensure all identified supplier risk issues have mitigation plans and are actioned
• Responsible for operations, tracking and reporting of the inventory of intragroup arrangements, ensuring compliance to RBC Bank Policy and regulatory agencies and to Third Party Risk and other risk committees as required
• Support the development and oversight of all Regulatory, Compliance and Risk Management activities under the team’s accountability in order to ensure that risks are identified; appropriately managed and properly coordinated.
• Recognize business complexity and help facilitate trade-off decisions to prioritize appropriate actions to achieve productivity and efficiency objectives
• Resolve operational issues, risks and conflicts, work in collaboration with the key stakeholders, and when applicable, applying appropriate escalation practices.
• Drive continuous improvements to ensure operational excellence; including maintenance, quality control, gap analysis, and opportunity of improvement of process and procedures.
• Provide SME leadership and management oversight to the team, ensuring direction and motivation of staff.

What do you need to succeed?

Must-have

• 3+ years of experience in an operational leadership role with expert knowledge in Supplier Relationship management, Third party supplier management program or Operational Risk process
• Mature business acumen, confident decision making, and comfortable with ambiguity
• Confidence to advise senior leaders and respectfully challenge leaders
• Ability to communicate effectively verbally and through impactful presentations
• Growth mindset, resting on a relentless appetite to learn, be challenged and develop new skills

Nice to have

• University degree in Business or similar discipline
• Project and Change management experience
• Working knowledge Ivalua, Archer

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Flexible work/life balance options
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Adaptability, Coaching Others, Communication, Critical Thinking, Design Thinking, Group Problem Solving, Industry Trends, Negotiation, Operations Support, Risk Management, Standard Operating Procedure (SOP), Supervision, Teamwork, Troubleshooting, Vendor Management, Waterfall Model

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-17

Application Deadline:

2026-07-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.