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Sun Life
CX and Market Research Consultant Position at Sun LifeSun Life • Winnipeg, Canada
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CX and Market Research Consultant Position at Sun Life

CX and Market Research Consultant Position at Sun Life

Sun Life • Winnipeg, Canada
30+ days ago
Job type
  • Full-time
Job description
Join Sun Life as a Senior Consultant focused on CX and Market Research and lead efforts to enhance the client experience. Your skills in data analysis will directly influence client satisfaction across Canada.

Reporting to the Director of CX and Market Research, you will work intensively on the client measurement program, harnessing various insights to support strategic decisions. Your role is crucial in collaborating with business units to drive a client-focused culture and create actionable insights that elevate client experiences.

Key Responsibilities: • Leverage diverse client data for actionable insights • Foster relationships with business partners for strategic alignment • Support development of new client feedback programs • Translate complex data into understandable narratives • Track CX initiatives and report on action plans

Requirements: • Relevant university degree or equivalent experience • Minimum 7 years in client insights roles • Strong understanding of CX metrics • Familiarity with survey tools like Qualtrics • Proven ability to drive organizational change

Make an impact on client journeys with data-driven insights at Sun Life. #J-18808-Ljbffr
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CX and Market Research Consultant Position at Sun Life • Winnipeg, Canada

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