Supervisor, Operations

We are one of the largest tea and coffee manufacturers in North America, with a mission to create a better beverage experience for our customers. As a leading customer solutions provider to some of North America’s largest retailers and foodservice chains, we use state-of-the-art technology and new product innovation to help our customers grow their business and deliver superior products to their clientele. Our team of coffee and tea experts are deeply passionate about what we do, proud of our 100+ years of business success, and excited about building a future with endless possibilities. Come join our team and work among the best, collaborate with high performers, and contribute to challenging work every day!

The Role: To lead production through advanced manufacturing systems, processing, quality and maintenance ensuring key accountabilities with the Operational Framework SQCDPE (Safety, Quality, Cost, Delivery, People and Environment) and associated Key Performance Indicators.

What you get to do:

Lead and support the production team to achieve operational goals while promoting Mother Parkers' values and core competencies.

Plan and execute production and departmental strategies, monitoring performance and driving continuous improvement.

Ensure compliance with food safety (GMP, SQF), occupational health & safety, and environmental standards.

Drive operational excellence through lean manufacturing principles, cost reduction, and quality improvement initiatives.

Develop, coach, and support team members, including performance management, training, and succession planning.

Oversee production KPIs, scheduling, and resource utilization to ensure efficient operations and customer satisfaction.

Maintain strong employee relations and uphold company policies and compliance requirements.

Monitor production performance, investigate issues, and implement corrective actions as needed.

Partner with cross‑functional teams, including Quality, Maintenance, and Distribution, to ensure smooth operations.

Ensure readiness for audits and inspections, including regulatory and customer requirements.

Support payroll documentation and reporting requirements.

Participate in safety programs, accident investigations, and continuous improvement initiatives.

Provide hands‑on operational and quality support (including QA checks and documentation) as required.

What you bring to the role:

Minimum 5-7 years of operations experience in leadership roles in consumer packaged goods and/or food manufacturing required.

Technical knowledge of processing and packaging is an asset.

Demonstrated track record of building and leading high functioning teams.

Strong knowledge and experience in all of the following areas:

Occupational Health & Safety

People Leadership

Lean Manufacturing

Quality Assurance

Ability to set direction through business acumen, strategic agility and dealing with ambiguity.

Can inspire and influence by motivating others.

Act with integrity and trust.

Drive results with timely decision making, command and negotiating skills.

Operate with a sense of urgency being action oriented and exhibiting perseverance.

Strong project management and budgeting skills.

Knowledge of operating systems CMMS, ERP and MES.

Sound administrative skills, advanced skill level with current office and applications software packages such as Project, Word, and Excel.

Excellent communication skills with fluency in English, both written and verbal.

Possess strong computer and software application skills.

Flexible hours required as needed.

What we offer you:

Competitive Total Rewards package – health benefits coverage on day 1, employer matched retirement savings plans, optional Health or Wellness Spending Accounts.

Employee discount program on our coffee and tea products.

Annual Safety Shoes Program – your safety is our #1 priority.

Tuition Assistance Program – we value continuous learning and self-development.

The hiring range for this position is $ 91,279.00 - 93,000.

This posting is for an existing/new vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

While Mother Parkers welcomes all applications, we do not accept unsolicited resumes from employment agencies or search firms. Only those candidates who meet the minimum requirements will be contacted.

Mother Parkers is committed to providing accommodation for persons with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

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