Responsibilities
- Support our Advisors and Service Specialists by ensuring they are able to accurately and efficiently service our clients
- Provide department administrative support which includes transferring clients to/from the department, managing the team mailbox, processing incoming/outgoing mail and handling escalations
- Review, interpret, and process documentation in alignment with IG Wealth Management policies, procedures, and compliance standards.
- Utilize various software applications to accurately complete requests.
- Ensure all documentation is complete; follow up promptly when additional information is required.
- Collaborate with internal departments to support and resolve incoming requests.
Qualifications & Skills
- Fluent in French and English
- Experience in financial services or a combination of post-secondary education and relevant work experience is an asset.
- Strong attention to detail and ability to thrive in a deadline-driven environment.
- Effective communication skills, both written and verbal.
- Excellent interpersonal, organizational, and time-management abilities.
- Familiarity with back-office processing systems and procedures.
- Proficiency in Windows and Microsoft Office applications.
- Willingness and ability to learn and adapt to new systems and processes.
- Bilingualism is considered an asset.
Knowledge of French and English is required to support clients and Team members within and/ or outside the province of Quebec.
Benefits:
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INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).
IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers
Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.
We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.
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