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CAE
Customer Experience Lead, EMEAICAE • Montreal
Customer Experience Lead, EMEAI

Customer Experience Lead, EMEAI

CAE • Montreal
30+ days ago
Job type
  • Full-time
Job description

Description

  • Develop and secure, key long-term relationships with decision makers in your customer portfolio
  • Develop and drive action plans to amaze those decision makers customer experience
  • Proactively escalate to get issue resolution on behalf your customers
  • Responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items
  • Proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that meets the Service Level Agreement
  • Lead governance presentations to accurately identify situations and related action plan
  • Communicate with stakeholders during the management of a critical failure of a simulator (AOG)
  • Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities
  • Identify business opportunities for CAE and be a promoter for CAE
  • Actively participate in various continuous improvement activities
  • Remain the focal point for your customers in all situations

Minimum Qualifications

  • Approximately 5 years of experience in a customer interaction role
  • Bilingualism (French and English)
  • Strong ability to prepare oral and written communications
  • Lead critical situations on behalf of your customer. Ability to play an influential role
  • Experience working in a complex products environment
  • Ability to travel, once or twice per year for a duration of approximately two weeks at a time: Europe, the Middle East, Africa, and/or India

Preferred Qualifications

  • Experience in the aviation domain
  • Results-oriented & Customer focused
  • Knowledge of other languages and be culturally aware
  • Influence leadership skills and team spirit
  • General technical knowledge about flight simulator and aircraft

Benefits

  • Group Insurance
  • Telemedicine Employee and Family Assistance Program
  • Employee Stock Purchase Plan
  • Group RRSP
  • CAE Pension Plan/Defined Benefit Plan
  • Sabbatical Leave
  • Flex Time
  • Enhanced Parental Leave

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Regular

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Customer Experience Lead, EMEAI • Montreal

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