Customer Service Representative

We are seeking a reliable, flexible, and detail-oriented Customer Care Coordinator to join our team on a full-time basis to cover a maternity leave. The successful candidate will be a strong multitasker with excellent communication and computer skills, capable of thriving in a fast-paced operational environment. MUST HAVE A CAR.

This role requires a high level of accuracy and attention to detail when working with complex alphanumeric data, shipment documentation, inventory systems, and web-based customer and customs portals.

Key Responsibilities

Customer Service & Communication

• Act as the primary point of contact for customers and carriers, ensuring customer requirements are met professionally and efficiently.
• Respond to customer inquiries, special requests, and high volumes of time-sensitive emails.
• Coordinate vehicle releases and scheduled pickups with Operations and other internal departments.
• Collaborate with Operations, Rail, Security, Distribution, and other departments to ensure smooth workflow.

Customs & Documentation

• Monitor and verify customs clearances through web-based portals.
• Ensure accuracy of Customs Control Numbers (CCNs) and related shipment documentation.
• Create and distribute inbond notices and track bonded shipments.
• Receive and process manifests from shipping lines for new and used vehicles and heavy equipment.

Inventory & Data Management

• Process and update inventory records, including allocations, destination changes, holds, rush requests, and status updates.
• Maintain accurate inventory tracking for inbound and outbound vehicles and heavy equipment.
• Enter and maintain VIN records and inventory data within company systems and spreadsheets.
• Analyze and reconcile alphanumeric data to identify and resolve discrepancies.
• Troubleshoot inventory and operational issues as required.

Reporting & Administrative Support

• Prepare and distribute daily operational and customer reports.
• Build rail loads by scanning tags into the system and creating outbound rail registers and bills of lading.
• Send rail and inventory reports to internal and external stakeholders.
• Provide administrative support to supervisors and office staff.
• Participate in cross-training and support various customer service functions.
• Contribute to continuous improvement initiatives and process enhancements.
• Perform other duties as assigned.

QualificationsEducation

• High School Diploma or equivalent required.
• Post-secondary education is considered an asset.

Experience

• Minimum 3 years of office administration and/or customer service experience.
• Experience working with customs processes and bonded shipments is preferred.

Skills & Competencies

• Exceptional attention to detail and accuracy.
• Experience working with web-based customer, customs, or inventory management portals is an asset.
• Strong computer skills, including Microsoft Excel, Outlook, and MS Windows.
• Experience with Power BI is preferred.
• Accurate typing and data entry skills.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask and adapt to changing priorities in a fast-paced environment.
• Calm and professional under pressure.
• Proactive, resourceful, and solution-oriented.

If you are highly organized, detail-oriented, and enjoy working in a dynamic operations environment, we encourage you to apply.