Job Description
What is the opportunity?
As the adjudication associate, you will act as a credit specialist and adjudicate credit applications submitted to the retail and automotive adjudication centers.
Please Note: We welcome applicants from outside of the city of Montreal and Moncton, however bilingualism is required.
What will you do?
Communicate a credit decision to various retail business partners
Apply and follow RBC policies and procedures for credit
Maintain a balance between customer service and business risk
Negotiate with retail partners (Mortgage specialists, Advice Centre and Branches) about complex products, while maintaining a balance between protecting the bank's assets and business development
Provide complete verification of credit applications and required documentation
Partner with others in a dynamic and changing environment, where teamwork is a priority
Ensure the standards of service quality are met
What do you need to succeed?
Must-have
Retail credit or lending experience and a thorough knowledge of credit and risk policies
Professional call handling experience and ability to make outbound calls to retail partners
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
Able to adapt to a changing work environment, be committed, organized, effective and accountable
Flexible to work shifts within the business hours of 7:30am-7pm Monday to Saturday, with the understanding that most shifts will be 10:30am-7pm, Monday to Friday and 7:30am-4pm on Saturdays
Proven experience in credit risk mitigation and related decision making
Nice-to-have
Experience as a lender in the branch network
Strong negotiation, analysis and problem-solving skills
Developed analytical skills and a strong team spirit
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits
Leaders who support your continued development and success
Ability to make a difference and lasting impact
Continued career advancement opportunities and additional responsibilities
Address:
800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉALCity:
MontréalCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
PERSONAL & COMMERCIAL BANKINGJob Type:
RegularPay Type:
SalariedPosted Date:
2026-05-22Application Deadline:
2026-07-04Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Bilingual Credit Adjudication Associate • Toronto, Ontario
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