Field Nurse Case Manager - Ontario

Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.

As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.

Job purpose

The Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a dermatological disease to improve both their health outcomes and quality of life. They will report to the Medical Director within the Medical Affairs department. FNCM will be accountable for day-to-day nursing and administrative operations of the patient support program (PSP), general oversight within their assigned territory. The successful candidate will represent Sun Pharma and work closely with the designated PSP.

Duties and responsibilities

FNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of program-specific paperwork and follow-up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner. Act as a key resource to physicians who are prescribing this medication and continuous support for renewals, and coverage changes.

• Educate physicians and/or their staff on various PSP services
• Liaise with physicians’ offices, pharmacies, service providers and other parties to provide comprehensive and coordinated service and resolve issues as they arise.
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing support and updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians: adjust based on in-clinic and remote MD needs.
• Provide product support
• Participate in scheduled physician meetings with Sun Pharma or PSP personnel
• Regular travel to various physician offices
• Responsible for defined key performance indicators with in the given territory
• Acts as a liaison between PSP and external clinical staff
• Participate in quality assurance activities and continuous improvement initiatives
• Provide in-person and virtual support to internal and external stakeholders.
• Work directly with PSP and clinic to secure funding for patient’s therapies
• Adhere to Performance Standards and Procedures required by SUN and the PSP

Additional responsibility (Only applicable to customer facing roles)

Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day

Qualifications

• Graduate of Registered Nursing Program and Registered/Licensed Practical Nursing program holding current registration for Ontario province is required.
• Minimum 2 years’ experience in Patient Support Programs or equivalent is required
• Ability to engage with a physician and their staff as a trusted and well-informed medical counterpart
• Ability to resolve conflict in a professional manner
• Strong sense of organization and attention to detail, accurate data collection
• Self-regulation of time management and the ability to multi-task and adhere to deadlines
• Familiarity with PIPEDA and how it applies in a confidential patient environment
• Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment
• Adhere to Performance Standards and Procedures required by the PSP (Patient Support Program)
• Previous Case Manager experience or Drug Reimbursement Navigation experience would be an asset.
• Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset
• Strong critical thinking and problem-solving skills
• Strong computer and technical skills: Excel, Word, Outlook, Tablets
• Must be fluent in verbal and written communication in English. French is an asset but not mandatory.

Working conditions

• Field based out of Greater Toronto Area, Ontario
• Must have a private, dedicated home office space with high speed internet access that accommodates equipment supplied by Sun Pharma Canada.
• Must have a valid driver’s license, a personal car with the capability and willingness to travel extensively across assigned territories, utilizing reliable personal transportation

Physical requirements

• Ability to travel, with overnight stays as needed

This posting is for an existing vacancy.

The presently-anticipated base compensation pay range for this position is $, to $,. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan and eligible for fleet vehicle. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; RRSP savings plan; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, ethnic origin, citizenship, ancestry, sex, age, marital status, family status, physical or mental disability, gender identity, gender expression or any other ground protected by applicable human rights legislation.

The Company uses artificial intelligence to screen, assess or select applicants.

Notice to Agency and Search Firm Representatives: Sun Pharmaceuticals Industries, Inc. (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.