Access Centre Director

Your Opportunity:

As Access Centre Provincial Director, you will lead a critical call, referral and access system for healthcare services that require timely, equitable access across Alberta.Working in partnership with ALA - Transitions, Integration, Clinical Operations along with Primary Care Alberta, Recovery Alberta and ALSS services, you will provide strategic and operational leaders with supports for public information, care referrals and ALA clinical assessments. Your team provides a single point of inquiry, initial screening and referral processes for Home & Community Care, Continuing Care Home assessments, and standardized waitlist practices for ALA services. Your leadership will directly influence patient experience, assessment of expressed care needs and prioritized referrals, coordinated access to primary or specialty supports, and system performance by optimizing utilization, reducing unnecessary delays, and supporting safe, coordinated transitions to the right services across Alberta. You will use data, performance measures, and continuous improvement methodologies to identify pressures, mitigate risks, and advance consistent access practices. This role extends beyond operational management. It is about driving system integration, strengthening provincial (Zone & Corridors) access pathways, and delivering outcomes that matter—timely coordinated access, safe and seamless transitions, improved patient and family experiences, and sustainable screening and referral practices that support a resilient, high‑performing health system. If you are energized by system‑level problem solving and delivering outcomes that matter—timely placement, safe transitions, improved patient and family experiences, and sustainable access models—this is an opportunity to lead meaningful change at scale.

Description:

The Access Centre Provincial Director, working in close partnership with ALA Leadership, along with Provincial Health Agencies and Community Services, is accountable for the planning, delivery, and continuous improvement of high‑quality, accessible, sustainable, and patient‑ and family‑centered coordinated access (Call and Assessment) services across Alberta. The role provides leadership for zone‑wide coordinated access functions that support timely placement, transparent waitlist management, effective system navigation, and safe transitions across the continuum of care. This includes oversight of fellow leaders in the centralized intake: referral processes; development and execution of a provincial program with sensitivity to local community resources; effective deployment of human and financial resources; performance management; and advancement of standardized prioritization and coordinated access practices. This role extends beyond operational management. As a system leader, you are driving system integration, strengthening provincial (Zone and Corridors) access pathways, and delivering outcomes that matter—timely coordinated access, safe and seamless transitions, improved patient and family experiences, and sustainable screening and referral practices. The role contributes to provincial strategy development and implementation and is accountable for fostering a culture of continuous improvement, quality, and accountability in support of improved patient flow, safe transitions, and system sustainability.

Master's Degree in health administration, social work, public health, or related field (equivalencies may be considered). Registration and in good standing with an Alberta Regulated Health Profession required. A minimum of post-secondary education in a health profession. Progressive leadership experience in healthcare, including minimum five years in a management role within clinical services or health operations in a large, complex organization.

Demonstrated success improving and innovating services across diverse digital, clinical and community programs. Experience in strategy development, project/program management, and the ability to engage team & partners into the opportunities and potential implications. Proven ability to lead change and develop innovative solutions for complex issues. Skilled in managing diverse human, financial, and physical resources. Strong organizational understanding, building on team engagement and client‑focused commitment to high‑quality services. A demonstrated clear pattern of professional and personal development. Demonstrated ability to foster partnerships and achieve goals within a large, diverse, unionized environment. Ability to build cooperative relationships with clinical teams, physician clinics, public agencies, government, committees, and other partners.

Related graduate bachelor’s or master’s degree in a health discipline preferred. Health, Nursing, or Social Work training preferred. Evidenced based leadership and communication skills with confidence in project management, decision‑making, coaching, and building trust. Certification in healthcare navigation, case management, or project management.