Customer Service Representative

Kelly’s customer located in Oakville, ON, is looking for a dynamic Customer Service Representative to manage and improve the daily performance of the invoice quality team, by fostering operational excellence, driving continuous improvement, ensuring quality adherence, facilitating knowledge sharing, and maintaining effective stakeholder collaboration within the organization.

RESPONSIBILITIES:

• Managing and improving digital inquiries through Estore and Re-order tool
• Fulfilling the daily incoming requests via SFDC to ensure adherence to the set KPIs
• Ensure proper phone handling providing a positive customer experience via reduction in drop calls and timely response
• Investigating the escalations brought forward from Internal and External customers and providing proper feedback and implementing corrective actions
• Participate in Digital Team meetings and promoting e-commerce strategy
• Revising working procedures with Global Process Leaders (SOP’s, DTP’s desktop procedures) and workflows
• Building and enhancing relationship with local site’s leadership
• Serve as subject matter expert and subject specific trainer
• Provides digital inputs to supervisor and manager on improvement ideas
• Meets/exceeds responsiveness expectation to customers & internal assignments

REQUIREMENTS:

• 2+ years of customer service/ fulfilment/procurement experience or demonstrated equivalent subject matter expertise
• A motivated self-starter with strong problem-solving skills and a track record of meeting and exceeding goals through creativity and relationship building
• Energetic, strong interpersonal, organizational and communication skills
• Extremely detail-oriented, organized and able to provide clear and accurate updates to relevant teams
• Digital mindset: comfortable entering and retrieving data in a variety of software platforms and drive changes with every changing technology
• An ability to work in a cross-functional environment with peers, leadership, and supporting organizations
• Excellent time management skills & ability to prioritize work from multiple channels
• Thrives in a fast-paced but fun work environment
• Ability to work and influence employees at other locations
• Ability to understand specific business objectives, priorities and key processes
• Ability to stand-in for immediate leadership to conduct meetings, lead projects, and provide business
• Leverages connections to build team morale and resolve issues
• Looking to grow into a leadership role through influencing and achieving team driven results
• This is a hybrid position, requiring a minimum of 3 days in the office
• Ability to work 3 statutory holidays per year in lieu of vacation or paid time off
• Ability to work Monday - Fridays (8 hour shift), within the working window of 8:00AM-6:30PM, depending on our assigned region

PERKS:

• Be part of a pioneering company in the chemical and equipment business.
• Temporary position with potential to become permanent
• Work Monday to Friday – 3 days in office, 2 days remote
• $29.80 per hour plus 4% vacation pay on each weekly pay cheque
• Work in a dynamic and collaborative environment where your contributions make a real impact.

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!

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