Job Description
:We are seeking a Manager, Rewards & Recognition to lead the delivery and continuous improvement of recognition programs for advisors and field leaders across Sun Life Financial Distribution. In this role, you will manage a national portfolio of incentive and recognition programs, ensuring strong execution, high-quality service to the field, and progress toward simpler, more scalable program design. You will balance operational excellence with continuous improvement, helping evolve recognition practices while ensuring programs are delivered with precision, integrity, and a positive participant experience.
What will you do?
Program Leadership & Delivery
Lead the end-to-end design, execution, and administration of recognition and incentive programs
Ensure accurate, timely delivery with a strong participant experience
Act as the primary escalation point for complex advisor and field leader issues
Customer Service & Field Experience
Deliver a high-quality service experience for advisors and field leaders
Resolve complex escalations with sound judgment, fairness, and professionalism
Establish and uphold service standards across the team
Operations, Governance & Controls
Oversee program operations, including award fulfillment, reconciliation, and reporting
Manage vendors, budgets, and approvals
Ensure strong controls, compliance, and audit readiness
Maintain clear documentation and process discipline
Data, Reporting & Insights
Partner with analytics teams to deliver accurate, timely reporting
Use data to identify issues, generate insights, and support decision-making
Program Improvement & Modernization
Identify opportunities to simplify and streamline programs and processes
Support the transition away from manual or complex legacy practices
Strengthen playbooks, governance, and consistency across programs
Leadership
Lead and develop a team of specialists
Foster a culture of accountability, collaboration, and customer focus
What you need to succeed?
6+ years of experience in program management, incentives, or recognition
Experience leading and developing a team
Strong ability to manage complex programs and multiple priorities
Proven track record of high-quality execution and attention to detail
Strong customer service orientation and experience managing escalations
Excellent analytical, communication, and stakeholder management skills
Comfort operating in fast-paced, evolving environments
Flexibility to support peak periods (e.g., month-end, year-end cycles)
Nice-to-have
Experience in financial services or advisor distribution environments
Exposure to process improvement or transformation initiatives
What’s in it for you?
The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health
*LI-MS
Manager, Rewards & Recognition • Toronto, Ontario
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