Manager, Strategic Operations, Tax (Contract)

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Strategic Operations Manager to support the Tax Senior Leadership Team. This is for an existing vacancy, and the contract has an anticipated duration of approximately 13 months plus two weeks.

Reporting directly to the Director of Operations and Tax Service Line Leader, this role plays a critical part in supporting strategic execution, operational effectiveness, transformation initiatives, and leadership decision-making across the Tax Service Line.

As Strategic Operations Manager, you will partner closely with senior leaders to drive key national initiatives, operational planning, business intelligence reporting, change management activities, and cross-functional coordination across the firm. This role is ideal for a highly organized and strategic professional who thrives in a fast-paced, collaborative, and evolving professional services environment.

Key accountabilities & responsibilities:

Working with Tax Leadership:

• Collaborate with the Chief of Staff, Operations Lead, and Tax Senior Leadership Team to support the execution of strategic priorities and operational initiatives across the Tax Service Line
• Support the implementation and coordination of national projects, operational improvements, and transformation initiatives
• Assist leadership with strategic planning, execution tracking, and organizational alignment
• Monitor progress against strategic priorities and identify risks, dependencies, and opportunities requiring escalation or intervention
• Provide operational oversight and coordination across multiple concurrent initiatives and stakeholders

Performance Management and Business Intelligence:

• Manage and report on key operational metrics, KPIs, leadership scorecards, and performance dashboards with regular reporting cadence
• Conduct trend analysis and provide actionable insights and recommendations to leadership
• Support the development and enhancement of business intelligence and real-time reporting capabilities
• Collaborate with Finance, HR, Operations, Markets, and other business functions to consolidate and analyze key business insights
• Identify opportunities for process optimization and operational efficiencies across the Tax Service Line

Relationship Management:

• Build and maintain cross-business and functional relationships to enable leadership success, financial planning, and ensure alignment with firm strategy
• Collaborate with project management team to execute special projects on behalf of the Chief of Staff, Operations lead and Tax Senior Leadership
• Track high priority initiatives for the leadership team to identify potential obstacles
• Establish relationships with internal stakeholders and interact on behalf of Tax

Project Management and Change Enablement:

• Lead and coordinate strategic and operational projects from initiation through implementation
• Provide project oversight, status tracking, stakeholder coordination, and risk management support
• Support organizational change management activities associated with strategic and operational initiatives
• Coordinate resources, timelines, deliverables, and communications across project teams
• Help drive accountability and follow-through across leadership initiatives and priorities

Relationship Management:

• Build and maintain strong cross-functional relationships across the firm to support leadership objectives and operational alignment
• Collaborate with internal stakeholders and project teams to execute initiatives on behalf of Tax Leadership
• Serve as a trusted partner and point of coordination for senior leaders and key business stakeholders
• Support effective communication and collaboration across national teams and service line

Presentation Skills:

• Prepare executive-ready presentations, reporting materials, business updates, and leadership communications
• Structure and communicate complex business information in a clear, concise, and impactful manner
• Support meeting preparation, strategic discussions, and leadership presentations

Your education & experience:

• You bring 6+ years of experience within a professional services firm and have a successful track record of client delivery
• You have a University degree in Business Administration or related field of study. An MBA or professional designation will be considered an asset
• You possess strong business acumen and commercial awareness, including an understanding of market trends, operational effectiveness, and organizational priorities
• You demonstrate strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities simultaneously
• You have proven experience in project management, stakeholder coordination, and change management
• You are highly detail-oriented, proactive, and capable of working independently in a fast-paced and highly confidential environment
• You are comfortable working with data, reporting tools, and business insights to support leadership decision-making
• You have exceptional interpersonal and communication skills, with the ability to influence and collaborate effectively across all levels of the organization
• You are adaptable, solutions-oriented, and demonstrate a high degree of learning agility and initiative
• You have a strong interest in operational excellence, innovation, and continuous improvement