Customer Compliance Specialist

Essential Duties and responsibilities

• Plan, build, and optimize customer loads, including multi-stop shipments, truck utilization, and appointment scheduling to meet service requirements efficiently.
• Select, tender, and coordinate loads with carriers in accordance with routing guide compliance, while maintaining strong working relationships with carriers and brokers.
• Manage transportation execution by tracking loads against key milestones, obtaining carrier status updates and required documentation, and communicating timely updates to relevant stakeholders.
• Ensure compliance with customer requirements by interpreting and communicating vendor and routing instructions to carriers to prevent fines, fees, and service failures.
• Support cost-effective operations by adhering to freight budgets, evaluating decisions that impact freight spend, and reviewing freight payment discrepancies and accessorial charges to determine appropriate next steps.
• Identify risks to successful load execution, recommend practical solutions, and monitor key performance indicators (KPIs) to drive continuous improvement in transportation performance.
• Utilize, maintain, and update standard operating procedures (SOPs), provide on-call or holiday coverage as required, and perform additional logistics-related tasks and activities as assigned.
• Assume full accountability for on-time fines and associated deductions issued by customers and manage the carrier recovery processes for valid claims
• Validate all on-time fine claims to ensure accuracy and legitimacy prior to processing
• Prepare and distribute weekly and monthly retail and food service on-time scorecards to relevant stakeholders

Qualifications

• Bachelor’s Degree in Supply Chain Management or related field or 2+ years of relevant experience
• Professional carrier-facing experience is highly preferred
• Transportation management experience (TL, LTL, and/or IM)
• Experience with supply chain software (BluJay/E2 Open TMS and JD are considered assets)
• Advanced computer skills, including proficiency with Microsoft Office Suite
• Strong interpersonal skills with the ability to influence others without hierarchical power
• Proven problem-solving abilities and competency in presenting recommendations
• Team-oriented, values collective effort in solving issues
• Excellent communication skills to engage with internal and external stakeholders
• Customer-focused, puts our customers at the forefront of decisions

Salary Transparency: High Liner Foods’ compensation offerings are founded in a pay-for-performance philosophy that recognizes individual and team performance. The typical hiring range for this position is from $75,000 - $85,000; the base pay is offered based on a variety of factors including geographical market location, and may vary depending on job grading practices, job-related knowledge, skills, experience and internal equity factors. As part of our total rewards offering, employees may be eligible to participate in an annual short-term incentive program [and long-term incentive program] (for Dir+) subject to program eligibility requirements.

AI Disclosure: We use an AI-assisted note-taking tool during our conversations to help us stay fully present and engaged. If you are uncomfortable with this for any reason, please let us know, and we will turn it off. Please be assured that all applications are reviewed by a human, and hiring decisions are made by our team based on a variety of factors, including skills, experience, and overall fit for the role.

Vacancy Status: Current Vacancy

Current employees please note: this position is referral bonus eligible! See our policy for more details.

What's in it for you?

Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.

• Competitive Salary
• Heath, dental & vision coverage
• Pay for performance incentives
• Employee & Family assistance programs
• Wellness Programs
• Retirement Planning
• Supplemental Parental Leaves
• Disability Support
• Family friendly Flex policies & Summer hours
• Volunteer hours
• Learning and mentorship opportunities
• Safety focused work environment

About High Liner Foods

Founded in 1899 in Lunenburg, Nova Scotia, High Liner Foods has grown from a small salt fish company into a leading North American processor and marketer of value-added frozen seafood. Our trusted brands — including High Liner, Fisher Boy, Mirabel, Sea Cuisine, C.Wirthy & Co, Mrs. Paul’s, Van de Kamp’s, and Icelandic Seafood — are enjoyed by families, restaurants, and institutions across Canada and the United States.

Guided by our purpose of Reimagining Seafood to Nourish Life, we combine over a century of expertise with innovation, consumer insight, and responsible practices to deliver high-quality seafood people can trust.

At High Liner Foods, we are a people-first organization. We invest in our employees through development opportunities, collaborative teamwork, and a culture where safety, well-being, and growth are priorities. Whether in our offices, plants, or distribution teams, our people work together to deliver excellence and drive the future of seafood.

Our Values

Serve with Purpose – We put our customers and consumers at the heart of everything we do, creating quality products that help to nourish lives and foster connections that go beyond the plate.

Do the Right Thing – We lead with integrity, act responsibly, and make choices that support our people, our partners, and our planet. .

Innovate & Reimagine – We challenge the norm, embrace fresh ideas, and turn innovation into impact.

All Hands on Deck – Powered by people and driven by purpose, we lead with courage, hold one another accountable, and celebrate as a team

Ready to make waves with us? Join High Liner Foods and help shape the future of seafood.

To learn more please visit our // page

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