Endpoint Management Specialist

Endpoint Management Specialist

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

In addition to the positions being staffed, this competition may be used to fill similar opportunities (Regular or Term) that become available at the same job grade. If you’re interested in this type of role, we encourage you to apply.

The Bank of Canada is seeking to fill one permanent and one term Endpoint Management Specialist position (term ending December 31, 2027) within our Endpoint Management team in Information Technology Services.

In this role, you will join a high‑performing team and support the end‑user experience on Bank‑managed devices by helping design, secure, maintain, and improve modern endpoint platforms across physical, virtual, mobile, and cloud‑based environments. This includes laptops, desktops, mobile devices, and virtual desktop solutions, with a strong focus on leveraging automation and AI‑enabled capabilities.

Working closely with Business Units and technology partners, you will support the implementation of software and policies that align with the Bank’s Digital Workplace Strategy and enterprise security requirements.

What You Will Do

• Manage the end-to-end lifecycle of corporate endpoints and applications, including device provisioning, deployment, updates, secure decommissioning, application packaging and delivery, while ensuring a secure, reliable, and consistent end-user experience across Windows, iOS, AVD, and Windows 365 environments.
• Design, implement, and support modern endpoint management solutions, including Windows Autopilot, automated provisioning, PowerShell scripting, remediation logic, security baselines, and configuration standards, balancing security, compliance, performance, and usability.
• Administer and optimize Azure Virtual Desktop (AVD) and Windows 365 Cloud PC environments, including host pools, session hosts, application groups, and FSLogix profiles, ensuring operational stability, performance, and alignment with enterprise standards.
• Collaborate with Service Desk, Cybersecurity, Identity, and business stakeholders to resolve complex endpoint and access issues, maintain technical documentation and operational runbooks, and support lifecycle decisions related to hardware standards, provisioning models, and secure device retirement.
• Contribute to continuous improvement initiatives through automation, process optimization, tooling enhancements, OS migrations, endpoint modernization, and the responsible adoption of AI-enabled solutions that improve user experience, reliability, and support efficiency.

What You Need to Succeed

This role requires demonstrated experience supporting enterprise environments, including Windows 11, Windows Server 2019+, and managed iOS devices, with hands-on expertise using SCCM and Microsoft Intune in co-managed or cloud-first environments. This includes experience in application packaging and deployment (e.g., Win32, MSI, MSIX, and Store apps) and a strong understanding of endpoint configuration management, patching, and lifecycle operations.

The successful candidate brings a structured and analytical approach to troubleshooting complex issues across devices, applications, and security configurations, while collaborating effectively with cross-functional teams in both operational and project-based settings. They communicate clearly with technical and non-technical stakeholders, translating complex concepts into practical solutions, and apply sound judgment and accountability in prioritizing work and making decisions. They demonstrate a continuous improvement mindset by identifying opportunities to enhance processes and optimize endpoint management practices, while effectively balancing day-to-day operational support with longer-term platform enhancements in a dynamic environment.

Nice to Have

• PowerShell scripting and automation for provisioning, remediation, or reporting.
• Experience with Autopilot deployment strategies, update rings, or co-management design.
• Exposure to AI-assisted operations, analytics, or Copilot-style tools within endpoint, cloud, or virtual desktop platforms.
• Interest in exploring how AI and automation can modernize endpoint operations while maintaining strong governance and control.

Your education and experience
Your combined education and work experience demonstrate that you have the proficiencies and skills for the role. We are ideally seeking candidates with a relevant degree/diploma and 4 years of relevant experience.

Innovative Mindset
We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement

The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. Although the position language requirement is English or French essential, we do encourage everyone to improve their second language proficiency for future career growth and to contribute towards fostering a bilingual environment.

What you need to know

• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

• Salaries are based on qualifications and experience and typically range from $94,193 to $110,816 (job grade 16)
• The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.