Site Reliability Specialist

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team.

We’re expanding our team and hiring three Site Reliability Engineers to help secure, automate, and optimize our cloud infrastructure. In this role, you’ll build reliable, scalable systems, improve performance, and collaborate with engineering teams. We’re looking for strong communicators and problem-solvers who thrive in a fast-paced, distributed environment and can work independently even outside standard hours when needed.

Responsibilities
• Participate in the design, development, implementation, and the maintenance of the cloud infrastructure platform alongside your team.
• Communicate with different teams to identify system dependencies.
• Deploy, configure, and maintain, servers, network appliances, and cloud PaaS services.
• Implement and optimize monitoring and observability solutions to detect performance, security, and availability issues
• Apply industry best practices for system reliability, security, automation, and documentation.
• Suggest and implement optimizations to improve system performance and reduce operational overhead.
• Create extensible, automated continuous integration and delivery pipelines to test and release application code and IaC.
• Build CI/CD Pipelines as Code.
• Troubleshoot and diagnose technical issues across distributed systems and applications.
• Maintain and update technical documentation, internal processes, and operational playbooks.
• Adhere to change management and business processes when implementing updates.
• Participate in an on-call rotation and work outside standard business hours as needed.

Requirements
• 2+ years of SysOps, SRE or DevOps experience.
• Strong knowledge in Linux and Windows system orchestration.
• Excellent communication skills
• Strong problem-solving skills.
• Excellent Knowledge of Public cloud environments (AWS and GCP).
• Advanced experience with at least two scripting or programming language (Bash, PowerShell, Python (Django), JavaScript (Vue), Java, .Net etc.).
• Experience with Infrastructure as code, deployments done using descriptive languages such as Ansible & Terraform.
• Knowledge and experience with docker and containers orchestration such as Kubernetes.
• Strong pipeline experience (Github, Azure DevOps etc.).
• Knowledge of deploying applications written in Python, Java and .Net.
• Experience with monitoring tools (New Relic, Prometheus, Grafana etc.).
• Knowledge of cloud security best practices to protect data from intrusion, loss, and corruption.
• Experience with database (PostgreSQL, MSSQL, Redis, Mongo)

This position requires a working knowledge of English, as the employee will be called upon, as part of his/her duties, to interact on a regular and daily basis with stakeholders located outside Quebec on specialized, complex and cutting-edge subjects.

Location: This is a hybrid position and may require the employee to come to our office in Sorel-Tracy near Montreal for a couple of days per month. #LI-Hybrid

Salary Range: $60,000 - $70,000 CAD annually -Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.