Overview
Responsible for the investigation, evaluation, disposition and settlement of all auto damage and product liability claims. This includes the investigation, determination and evaluation of coverage, liability and damages and the setting of proper reserves. How you'll make an impact Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim. Interacts extensively with various parties involved in the claim process. Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and also in accordance to any statutory, regulatory and ethics requirements. Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file. Other duties as assigned. About you Skill Knowledge of accepted industry standards and practices. Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims. Ability to successfully negotiate the settlement and disposition of auto physical damage and product liability claims including the ability to interpret related documentation. Time management skills Exceptional telephone communication skills Experience in Retail claims environment Strong organization skills with attention to detail and accuracy Excellent verbal and written communication skills as demonstrated by your ability to convey professionalism Strong understanding of Microsoft Office programs, ie: Word, Excel and PowerPoint Exceptional customer service skills required Qualifications Minimum two to five years work experience required. College/University degree or equivalent work experience preferred. Ability to work in fast paced environment. Ability to be licensed and/or certified in provinces in which claims are being handled. This will require the completion of the minimum CIP Courses: C11, C12, C14 and C110. Relationships Good interpersonal skills including the ability to work in conjunction with and support all administration management, supervisory and staff positions. Send resume to: Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus programClaims Auto Damage Adjuster • Toronto, Canada
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