Senior Software Engineering Manager (SaaS Healthcare)

Job Description

The Senior Engineering Manager, Platform Engineering owns the health, output, and growth of MEDFAR’s foundational technical functions: Cloud Engineering, Core Architecture. This is a high-impact leadership role responsible for the organization and management of technical teams working to scale reliable, maintainable systems. You will bridge the gap between platform strategy and technical execution, ensuring product teams can move faster through reusable capabilities and robust operational standards.

Core Responsibilities

People & Organizational Leadership

• Team Development: Lead, coach, and mentor senior technical contributors (Platform, SREs, and DevOps). Own hiring, onboarding, and performance management.

• Strategic Organization: Lead the evolution of Cloud and Core Engineering into a cohesive, platform-oriented function with clear ownership and rituals.

• Culture: Foster an environment of technical excellence, pragmatism, and a "platform-as-a-product" mindset to serve internal engineering customers.

Platform Strategy & Delivery

• Roadmap Ownership: Define and execute the roadmap for shared services, developer enablement tools, and cloud foundations.

• Delivery Excellence: Balance long-term strategic investments with immediate operational needs, modernization efforts, and tech debt reduction.

• Cross-Team Enablement: Partner with product teams to identify friction points and deliver reusable patterns that improve autonomy and deployment speed.

• Cloud Governance & Efficiency: Oversee cloud spending management (FinOps) and vendor relationships to ensure the platform remains cost-effective and compliant as it scales.

Operations & Reliability (SRE/DevOps)

• Operational Maturity: Strengthen production readiness, IaC, backup/DR strategies, and observability across cloud environments (Azure/AWS).

• Incident Management: Evolve the incident response framework, including escalation paths and post-incident learning (RCAs) to drive long-term reliability.

• Service Standards: Define and monitor SLOs/SLIs and ensure sustainable on-call practices.

Technical Leadership

• Standards Advocacy: Champion engineering standards for security, testability, and maintainability.

• Collaborative Decision Making: Facilitate technical discussions across domains, communicating trade-offs and risks to both technical and non-technical stakeholders.

Qualifications

Experience & Education

• Professional Tenure: 10+ years of total software engineering experience, with at least 5+ years in a formal engineering management role.

• SaaS Expertise: Proven track record in a high-growth SaaS environment, managing platforms that support large-scale, distributed customer-facing applications.

• Education: A Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related STEM field (or equivalent professional experience).

• Modernization: Experience leading teams through the modernization of legacy or monolithic systems into cloud-native architectures.

Technical Background

• Cloud Proficiency: Deep experience with Microsoft Azure (preferred) or AWS, including cloud architecture, security, and scalability.

• Stack: Strong background in Microsoft-oriented environments (.NET, C#, SQL Server) and modern DevOps tooling (CI/CD, Kubernetes, Terraform).

• Credibility: Ability to engage in deep technical discussions with Staff Engineers and Architects without needing to write production code daily.

Leadership Competencies

• Systems Thinker: Ability to create structure in ambiguous environments and improve cross-team workflows.

• Delivery Instinct: Driven by data and metrics (DORA, SLOs) to guide decisions and improve execution health.

• Bilingual Proficiency: Ability to operate and lead effectively in a French and English work environment.

Additional Information

By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.

• Remote work and flexibility (supporting work-life balance)

• RRSP contribution

• Healthcare insurance from day one

• Paid time off: 3 weeks + 1 additional week between Christmas and New Year

• Annual training allowance ($1,500) to support your professional development

• An onboarding program to help you get familiar with our environment and the digital healthcare field

• All IT equipment is provided, with additional gear if needed

• Internal growth opportunities (promotions, internal mobility)

• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being

• A company culture focused on transparency, collaboration, and innovation

• Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.