Talent.com
Fish Recruit
General ManagerFish Recruit • North York, Ontario, Canada
No longer accepting applications
General Manager

General Manager

Fish Recruit • North York, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description
The General Manager is responsible for the overall performance of the company's New York City studio. As the senior in-market leader, they will play a critical role in introducing the company to a new market and establishing the studio as a leader within New York City's wellness community. The General Manager owns all aspects of studio performance, including guest experience, people leadership, sales, operations, financial performance, and community growth. They are responsible for building a high-performing team, creating an exceptional guest experience, and developing strong local relationships that drive long-term business success. This role requires an entrepreneurial and hospitality-driven leader who thrives in fast-paced environments, leads from the floor, and takes pride in building something meaningful. They are highly visible within the studio, actively engaged with guests and team members, and constantly looking for opportunities to elevate both the experience and performance of the business

Key Responsibilities
Guest Experience
  • Own the overall guest experience strategy and execution within the studio, ensuring every guest interaction reflects the company's commitment to Creating Amazement.
  • Establish, maintain and continuously elevate hospitality standards across all guest touchpoints, from digital interactions and arrival experiences to post-class follow-up.
  • Champion a hospitality-first culture where every guest feels welcomed, recognized, and genuinely cared for.
  • Create an environment where guests feel a strong sense of connection, belonging, and community.
  • Lead by example on the studio floor, consistently demonstrating the level of warmth, presence, and service expected from all team members.
  • Foster a culture that views guest feedback as an opportunity to learn, improve, and deepen relationships.
  • Ensure guest concerns are addressed promptly, professionally, and with empathy, always seeking opportunities to exceed expectations through thoughtful service recovery.
  • Monitor guest feedback, reviews, retention, and referral performance, identifying trends and implementing action plans to continuously improve the guest experience.
  • Identify opportunities to elevate the guest experience
  • Coach and develop team members to deliver consistent, proactive and memorable guest experiences that build community.
  • Ensure studio presentation, cleanliness, and atmosphere consistently meet company standards and support guest experience.
  • Lead service recovery efforts and manage escalated guest situations
  • Build genuine relationships with guests through consistent visibility in the studio and
  • active engagement within the community.

People & Leadership
  • Build and develop a high-performing studio team.
  • Recruit, hire, onboard, and develop Guest Experience team members
  • Create clear expectations and accountability for performance
  • Conduct regular coaching conversations and performance reviews
  • Develop future leaders within the studio
  • Create a culture of ownership, professionalism, and hospitality
  • Manage staffing levels to support business needs
  • Lead difficult conversations and performance management when required
  • Foster strong communication and collaboration across all studio teams

Business Performance
  • Own the commercial success of the studio.
  • Drive membership sales, retention, utilization, and retail performance
  • Monitor and report on key studio performance metrics
  • Develop and execute local business growth initiatives
  • Analyze trends and create action plans to improve performance
  • Identify opportunities to increase revenue and improve profitability
  • Support new product launches, promotions, and studio initiatives
  • Maintain strong awareness of local market conditions and competition

Operations
  • Ensure the studio operates efficiently and consistently.
  • Maintain exceptional studio standards and operational excellence
  • Ensure all policies and procedures are followed
  • Oversee inventory management, ordering, maintenance, and vendor relationships
  • Maintain accurate payroll, scheduling, and administrative processes
  • Ensure compliance with all company, local, and workplace requirements
  • Proactively identify operational improvements and efficiencies

Community & Brand
  • Act as the primary ambassador and representative of the company in New York City, building awareness, relationships, and community connection that support long-term business growth.
  • Establish the company as a recognized and respected brand within the New York wellness community
  • Build and maintain meaningful relationships with guests, local businesses, wellness partners, influencers, media contacts, and community leaders
  • Lead local events, brand activations, and community initiatives that strengthen the company's presence in the market
  • Drive grassroots marketing efforts by actively engaging with the local community and identifying opportunities to introduce new guests to the brand
  • Collaborate with Marketing and the Assistant General Manager to execute local campaigns, partnerships, and launch initiatives
  • Represent the company at networking events, community events, and partnership opportunities, acting as a visible and authentic face of the brand
  • Continuously monitor local market trends, competitive activity, and emerging opportunities to strengthen the companys position within the NYC fitness and wellness landscape
  • Develop and execute local strategies that support guest acquisition, retention, and brand loyalty

Financial Accountability
  • Own studio revenue performance
  • Manage labour within established targets
  • Monitor operating expenses
  • Identify opportunities for cost savings and efficiency
  • Participate in budgeting and forecasting processes
  • Deliver accurate and timely reporting

Key Qualifications
  • 4+ years of leadership experience
  • Proven experience leading teams and driving business results
  • Strong hospitality and guest service mindset
  • Experience managing performance and developing people
  • Strong organizational and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Comfortable working in a fast-paced environment
  • Ability to work mornings, evenings, weekends, and holidays as needed
  • Boutique fitness, wellness, hospitality, or retail leadership experience
  • Experience opening or launching new businesses
  • Experience managing budgets and financial performance
  • Community-building or local marketing experience
Create a job alert for this search

General Manager • North York, Ontario, Canada

Similar jobs

General Manager - $100,000 - $120,000 A Year

Sodexo Live!Toronto, Canada
Full-time

General ManagerAt Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members.W... Show more

 • Promoted

Growth-Driven General Manager: Lead Service & Profit - C$77,500 - C$92,000 A Year

Service Inspired Restaurants (SIR Corp.)Toronto, Canada
Full-time

Oversee daily restaurant operations, lead a team, and ensure exceptional guest experiences. Show more

 • Promoted

General Manager - $60,000 A Year

StretchLabToronto, Canada
Full-time

Lead and manage a studio, drive sales, and build community connections.Ensure smooth operations and deliver outstanding guest experiences. Show more

 • Promoted

General Manager - $50,000 - $60,000 A Year

KidStrongToronto, Canada
Full-time

Seeking a General Manager for KidStrong to lead a center, fostering learning and development for coaches and families.Responsibilities include center operations, sales, and staff management. Show more

 • Promoted

General Manager - $60,000 - $70,000 A Year

EverLine CoatingsToronto, Canada
Full-time

Oversee operations, manage staff and budgets, and develop strategies for business growth in the Windsor market, including sales and project estimation. Show more

 • Promoted

General Manager - $150,000 - $180,000 A Year

Halliwell Consulting CorpToronto, Canada
Full-time

We are seeking aGeneral Managerfor a leading automation company located in Prince Edward Island.Salary:$150-180kThe General Manager (GM) is responsible for overseeing all aspects of the organizatio... Show more

 • Promoted

General Manager - C$130,000 - C$145,656 A Year

Health Sciences Association of AlbertaToronto, Canada
Full-time

The General Manager will lead the administrative team, overseeing programs, facilities, and operations for a union, ensuring smooth functioning and support. Show more

 • Promoted

General Manager of Restaurants - Eataly Sherway Gardens

EatalyToronto, ON, CA
Full-time

General Manager of Restaurants - Eataly Sherway Gardens.Be among the first 25 applicants.Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each E... Show more

 • Promoted

General Manager – Industrial Distribution, Private Equity, 78960

Truenorth Executive Search, Inc.Toronto, Ontario, Canada
Full-time

Our client is a multi-location national wholesale supply / industrial distribution enterprise seeking a General Manager to take this business to the next level under private equity ownership.The im... Show more

 • Promoted

Retail Media Solutions General Manager

St. Joseph CommunicationsToronto, ON, CA
Full-time

Be at the forefront of retail media innovation with SJC Media as General Manager for Retail Media Solutions.Drive the transformation into a multi-retailer commerce platform that monetizes first-par... Show more

 • Promoted

General Manager - $36,000 A Year

Pacific NW Club Ventures LLCToronto, Canada
Full-time

Join our fitness family, change lives, be a part of a winning team, and a positive environment.Career opportunity, great benefits; we are passionateaboutour Team and our Members - we make a posit... Show more

 • Promoted

General Manager - C$73,000 - C$83,950 A Year

MoxiesToronto, Canada
Full-time

Overseeing restaurant operations, ensuring guest satisfaction, managing staff, and achieving financial goals. Show more

 • Promoted

General Manager - C$85,000 - C$120,000 A Year

Cactus Club CafeToronto, Canada
Full-time

General Manager needed to lead business operations, drive sales, and foster a high-performing team within the restaurant.Responsibilities include guest satisfaction and maintaining operational stan... Show more

 • Promoted

General Manager - $46,000 A Year

Firehouse SubsToronto, Canada
Full-time

This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations.ResponsibilitiesEnsure the restaurant is in ... Show more

 • Promoted

General Manager - The Automotive Building

EmergencyMDToronto, ON, CA
Full-time

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members.Working with Sod... Show more

 • Promoted

General Manager - C$70,000 - C$110,000 A Year

The Canadian BrewhouseToronto, Canada
Full-time

As the General Manager at The Canadian Brewhouse, you'll be a leader, a mentor, and a business owner.With an entrepreneurial spirit and an ownership mentality, you will be empowered to drive sa... Show more

 • Promoted

General Manager Needed In Markham, Ontario - C$53.5 An Hour

Emersongrow Technology IncToronto, Canada
Full-time +1

Oversees the allocation of resources and implements organizational policies.Coordinates departments and represents the organization in official functions. Show more

 • Promoted

General Manager In Vaughan, Ontario, Canada - C$120,000 - C$132,000 A Year

LawnSaversToronto, Canada
Full-time

The General Manager will lead daily operations, implement business strategies, coach leaders, and ensure the company's vision aligns with execution. Show more

 • Promoted

General Manager - C$59.8 An Hour

Colour of Painting, Ltd.Toronto, Canada
Full-time +1

NOC 00015)Business address: 90 Broadoaks Drive, North York, ON, M3J 1E6.Job duties:Develop a strategic plan for the optimal operation of the company.Establish and develop processes and procedures t... Show more

 • Promoted

Hotel General Manager: Profit, Guest Experience & Growth - C$55,000 - C$75,000 A Year

InnVest HotelsToronto, Canada
Full-time

A leading hotel management firm in Metro Vancouver is seeking a General Manager to oversee business operations and ensure financial success.The role involves managing all aspects of the hotel, driv... Show more