Observability Engineer

About Accommodations Plus International

API is the global leader in crew accommodation technology & services for the airline industry, with a strong service base in rail, cruise lines and sports teams. For more than 40 years, we have been offering a powerful combination of crew accommodation services delivered through innovative technology, unique software solutions, and a highly experienced team of service professionals, enabling our clients to maximize savings in all areas of travel operations.

Our Company is globally-supported by 794 employees and full-time dedicated consultants working from 59 locations around the world and is privately-held and headquartered in Melville, Long Island, New York.

Job Overview

We are seeking a highly skilled engineer responsible for designing, building, and maintaining workflows using native Jira Service Management (JSM), Jira and Confluence tools and APIs to streamline processes, integrate systems, and reduce manual work, requiring skills in scripting (Python/REST), API integration, system administration, and collaboration with technical and non-technical teams to drive efficiency and support AI/ML initiatives. The role is focused on leveraging automation to improve teamwork and operational clarity. You will be responsible for designing, developing, and maintaining scalable applications in a fast-paced, agile environment. The candidate is expected to have at least 3-5 years of experience.

Key Responsibilities

• Workflow Design & Implementation: Creating complex automation rules (triggers, conditions, actions) for JSM, Jira, and Confluence.
• Integration: Connecting Atlassian products with external tools (Slack, Teams, Salesforce) using webhooks and APIs.
• Scripting & Development: Using Python, PowerShell, or REST APIs for custom automation and integrations.
• System Administration: Configuring Atlassian and related products (workflows, fields, permissions) for optimal automation.
• Collaboration: Partnering with product owners, engineers, and business teams to identify needs and deliver solutions.
• Support & Maintenance: Troubleshooting issues, managing defects, and ensuring system performance.

Key Skills & Qualifications:

• Proven experience with Atlassian products (Jira, Confluence, Bitbucket).
• Strong understanding of RESTful APIs, JSON, and data transformation.
• Scripting (Python/PowerShell) and integration tool experience.
• Problem-solving, analytical, and communication skills.
• Familiarity with IT Service Management (ITSM) best practices, Tech Ops/Technical Support, ITIL, DevOps, CI/CD, and enterprise IT environments.
• Experience with AI/ML concepts is a plus for advanced roles.

Required Qualifications

• Strong problem-solving skills and the ability to work through ambiguity to define clear solutions.
• Languages & Frameworks: Java, JavaScript, Spring, Node.js, Angular, React.js, JSF
• Databases: PostgreSQL, DynamoDB
• Cloud & DevOps: AWS, Tech Ops, pipelines
• APIs & Services: REST, SOAP, JSON, PINGFederate, SAML
• Tools & Testing: Postman, Swagger, JUnit, Jasper
• Architecture & Design: Microservices architecture, secure authentication, performance optimization

Preferred Qualifications

• Strong understanding of software design principles and architecture pattern
• Excellent problem-solving and communication skills

Education

• BSc/BA in Computer Science or Software Engineering or related field.

Position Type and Expected Hours of Work

• This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

• None

What’s In it for You

• RRSP with employer matching
• Paid Time Off
• Extended health insurance, LTD, life insurance, and Employee Assistance Program
• High-growth oriented environment with results-driven team
• Opportunity to ensure smooth technical operations that directly support and enhance the experience of users globally

Compensation

• Good faith annual salary range for this position is $90,000 to $110,000 CAD. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

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