Talent.com
TDS Global Solutions
SVP, BPO Contact Center OperationsTDS Global Solutions • Miramichi, NB, CA
SVP, BPO Contact Center Operations

SVP, BPO Contact Center Operations

TDS Global Solutions • Miramichi, NB, CA
23 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across North America. This executive will play a critical role in shaping operational strategy, driving client success, improving organizational performance, and scaling operations for long-term growth. The ideal leader is highly commercial, operationally disciplined, client-facing, and experienced in leading large contact center environments with full P&L ownership.

Executive Client Leadership

  • Serve as the senior operational leader and strategic partner for key enterprise clients
  • Build and maintain executive-level client relationships focused on long-term growth and retention
  • Lead operational business reviews and performance discussions with stakeholders

Operational Leadership & Performance

  • Lead large-scale contact center operations across multiple teams and functions
  • Drive operational excellence through KPI management, workforce optimization, and process improvement initiatives
  • Establish scalable operational frameworks and performance standards
  • Identify operational risks and implement proactive solutions

Financial & Commercial Management

  • Maintain ownership of operational budgets and overall P&L performance
  • Manage forecasting, financial planning, revenue optimization, and cost controls
  • Partner cross-functionally to ensure operational and financial alignment
  • Develop strategic plans to support growth and profitability objectives

Leadership & Organizational Development

  • Build, mentor, and develop high-performing operational leadership teams
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Lead organizational planning, succession planning, and talent development initiatives

Strategic Growth

  • Collaborate with executive leadership on long-term business strategy
  • Support expansion initiatives, operational scaling, and new business opportunities
  • Stay informed on emerging trends, technologies, and best practices within the CX/contact center industry

Requirements

  • BPO / outsourced customer experience environments

Ideal Experience:

  • 10+ years of progressive leadership experience within contact center or BPO operations
  • Proven success leading multi-site and/or large-scale customer operations environments
  • Strong executive presence with experience managing enterprise client relationships
  • Demonstrated P&L ownership and financial management expertise
  • Experience leading operational transformation and performance improvement initiatives
  • Strong analytical, organizational, and strategic problem-solving capabilities
  • Exceptional communication and leadership skills
  • Bachelor’s degree preferred

Preferred Experience

  • Hospitality, telecommunications, technology, or service-based industries
  • Scaling operations in fast-paced, growth-oriented organizations
  • Multi-client operational oversight

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Work From Home - Flexible hours
  • Employee Assistance Program - Counseling
Create a job alert for this search

SVP, BPO Contact Center Operations • Miramichi, NB, CA

Similar jobs

Remote Recruiter Position with High Earning Potential Worldwide

RecXchangeCity of Miramichi, NB, CA
Remote
Part-time

Elevate your recruitment game with a remote role focused on candidate placements.Earn between $3,000-$11,000 for each successful hiring.This Remote Recruiter position is perfect for those looking t... Show more

 • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingMiramichi, New Brunswick
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausMiramichi, NB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Harm Reduction Program Manager - AIDS New Brunswick

AIDS New Brunswickmiramichi, nb, ca
Full-time

AIDS New Brunswick is a provincial organization dedicated to supporting and enhancing the health and well-being of individuals living with or affected by HIV/AIDS.The organization focuses on reduci... Show more

 • Promoted

Tenacious Field Sales Specialist for Residential Technology Solutions

Rogers Communications, Inc.City of Miramichi, NB, CA
Full-time

Launch your career in sales as a Field Sales Specialist! Deliver unmatched customer experiences by promoting essential home services through personal interactions and relationship-building in your ... Show more

 • Promoted

Flexible Online Job – Earn Up To $1,500/Month Playing Mobile Games - Remote - No Experience Required

Free Cash by AlmediaSouth Esk, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaMiramichi, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausMiramichi, NB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

ESL Private Tutoring Jobs Blackville

SuperprofBlackville, New Brunswick (NB), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Remote Global Recruiter | Earn $3k-$11k per Placement

RecXchangeCity of Miramichi, NB, CA
Remote
Full-time

A global recruiter collaboration platform is offering an exciting opportunity for independent recruiters to work remotely and earn between $3,000 and $11,000 per successful placement.This role allo... Show more

 • Promoted

Spanish Private Tutoring Jobs Blackville

SuperprofBlackville, New Brunswick (NB), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Pharmacy Intern

Loblaw Companies LimitedCity of Miramichi, NB, CA
Permanent

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.Our unique position as one o... Show more

 • Promoted

(CAN) OMNI Customer Fulfillment Associate

Walmart CanadaMiramichi

Position Summary Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry.An OMNI Customer Fulfillment Associate picks, packs... Show more

 • Promoted

Pharmacy Intern: Elevate Health with Community Engagement

Loblaw Companies LimitedCity of Miramichi, NB, CA
Full-time

Launch your pharmacy career with a distinctive internship focused on improving healthcare delivery in the community.Collaborate closely with professionals to create meaningful health impacts for Ca... Show more

 • Promoted

Pharmacy Intern — Grow Your Career in Community Health

Loblaw Companies LimitedCity of Miramichi, NB, CA
Full-time

A leading Canadian retail and pharmacy company is seeking healthcare practitioners to join their team at DRUGStore Pharmacy in Miramichi, New Brunswick.This role emphasizes quality patient care and... Show more

 • Promoted

Regional Support Services Manager

Shannex IncorporatedCity of Miramichi, NB, CA
Full-time +2

Be among the first 25 applicants.If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex.Our communities offer more than a pla... Show more

 • Promoted

Clinical Assistant

Air LiquideCity of Miramichi, NB, CA
Full-time

R10090355 Clinical Assistant (Open)Location:Miramichi, NB (312) - Respiratory therapyAt Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation.We’re on a mission to ... Show more

 • Promoted

Customer Service Representative

Circle KBlackville Parish, NB, CA
Full-time

Circle K Blackville, New Brunswick, Canada.Customer Service Representative.Blackville, New Brunswick, Canada.Greet customers and provide friendly service.Operate the cash register and process sales... Show more

 • Promoted

Spécialiste Comptes Client

Rogers CommunicationsCity of Miramichi, NB, CA
Full-time

Notre équipe Services résidentiels est fière d’offrir à notre clientèle une technologie simple et sans faille qui s’adapte à tous les styles de vie.Nos équipes des Ventes régionales collaborent étr... Show more

 • Promoted

Retail Customer Service Pro - Flexible Shifts & Growth

Circle KBlackville Parish, NB, CA
Temporary

A leading convenience store chain in Blackville, New Brunswick is looking for a Customer Service Representative.In this role, you will greet customers and provide friendly service while managing th... Show more