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Artech LLC
Hiring for Service Delivery Manager!Artech LLC • ~MONTREAL & MIRABEL, ON
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Hiring for Service Delivery Manager!

Hiring for Service Delivery Manager!

Artech LLC • ~MONTREAL & MIRABEL, ON
30+ days ago
Job type
  • Full-time
Job description

Title: Service Delivery Manager
Location: Quebec

Duration: 12 months

Job Description:

We are seeking a highly motivated Bilingual Service Delivery Manager with strong expertise in Azure Cloud Infrastructure and proven experience managing both onsite and offshore teams. The role requires exceptional communication skills in English and French, with the ability to lead service delivery operations, ensure SLA adherence, and drive customer satisfaction through effective relationship and performance management.

Required Skills & Qualifications

  • 8–12 years of overall IT experience, with at least 4 years in a Service Delivery Management role.
  • Strong background in Azure Cloud Infrastructure (IaaS & PaaS) operations and governance.
  • Experience handling onsite–offshore delivery models and managing distributed teams.
  • Excellent interpersonal and communication skills in both English and French (spoken and written).
  • Prior work experience at client or in client's Industry

Preferred Skills & Qualifications

  • Strong understanding of ITIL processes (Incident, Problem, Change, and Service Request Management).
  • Proven ability to manage complex service environments with multiple stakeholders and vendors.
  • Experience in customer relationship management and managing service escalations effectively.
  • Certifications preferred:
    • ITIL Foundation / Intermediate
    • Client Certified: Azure Administrator Associate / Azure Solutions Architect Expert

Day-to-Day Responsibilities

  • Act as the primary point of contact for the client at the onsite location for all service delivery-related matters.
  • Manage end-to-end Azure Cloud Infrastructure operations, including incident, change, and problem management.
  • Coordinate and lead a hybrid team (onsite and offshore) ensuring efficient collaboration, workload distribution, and performance tracking.
  • Ensure delivery meets contractual SLAs, KPIs, and compliance standards.
  • Conduct regular service review meetings with stakeholders and provide reports on service performance, improvements, and risks.
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Hiring for Service Delivery Manager! • ~MONTREAL & MIRABEL, ON

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