End User Computing Specialist

Responsibilities:

• Build and deploy SW packages and advise application owners on their needs, best practices and internal rules and processes.
• Create and apply policies to manage the end-user computers and software equipment.
• Automate IT troubleshooting procedures, configuration changes, and user settings.
• Analyze computer and SW data, create reports.
• Develop procedures to enable computer self-service auto-deployment and user profile migration.
• Coordinate EUC product deployment and utilization within defined geographic region.
• Create and maintain related documentation.
• Provide training to the EUS teams.
• Provide advanced technical support for the client software and hardware.
• Analyze, test and recommend the certified end point standards (laptops, desktops, tablets, mobile devices, printers, barcode scanners, and other accessories and peripherals) and coordinate with Global IT Purchasing team in alignment to the internal policies.
• Collaborate closely with the Desktop Management team to streamline the End User Support activities and processes.
• Process all relevant support tickets within the team's delivery scope according to quality and performance measures.
• Create and maintain documentation related to the team's delivery scope, supported applications, infrastructure and procedures.
• Collaborate with the Regional End User Support Manager and the Regional IT Manager on implementing automation and efficiency improvements within the regional IT support scope and contribute to continuous improvement to enhance business value.
• Participate in projects as assigned.
• Other duties and responsibilities as assigned.

Knowledge/Education:

• University degree or equivalent competence gained through experience.
• Advanced English, spoken & written.
• ITIL Foundation certification is an advantage. Experience in project management.
• Solid (+5Y) experience in end-user support roles, ideally as an End User Support Specialist within Epiroc or a similar enterprise environment.
• Proven ability to provide 2nd level desk-side and remote support for Windows-based endpoints, mobile devices, and peripherals.
• Experience supporting local business applications and participating in IT-related projects or continuous improvement initiatives.
• Familiarity with Epiroc's ITSM tools ServiceNow), asset management practices, and documentation standards.
• Exposure to automation or scripting tasks PowerShell) and a willingness to grow into more advanced EUC tooling and processes.
• Good orientation in usage of Altiris platform or similar.
• Ability to collaborate across regional and global teams, with a customer-focused and improvement-oriented mindset.
• Understanding of ITIL process and terminology, ITIL Foundation certification is an advantage.
• Experience in project management.

Skills and Abilities:

• Windows operating system expertise - deep knowledge of OS architecture and administration. Advanced knowledge of MacOS, Android and iOS is advantageous.
• Understanding and usage of GPOs, WMI, AD, Entra ID.
• Proficiency in PowerShell (incl. PSADT) scripting for automating application deployments, including silent installs, registry edits, and basic error handling.
• Application packaging (MSI, MSIX), deployment automation and related troubleshooting, where specific knowledge of Altiris or Tanium is an edge.
• Remote administration and troubleshooting - event viewer, performance monitoring, Sysinternals tools.
• SQL database concepts and querying, data analysis and reporting.
• Awareness of data structure of ServiceNow, especially related to Epiroc CMDB. Reports and views building.
• Windows Server OS administration basics.
• Customer-focused, business-oriented.
• Work independently and take ownership.
• Collaborate with local and remote teams.
• Manage multiple tasks and prioritize effectively.
• Be proactive, transparent, and bold.
• Support continuous improvement.
• Solve problems analytically in complex settings.
• Communicate professionally with all stakeholders.
• Follow processes but think creatively.
• Learn quickly and adapt to new technologies.
• Remain efficient under pressure in fast-paced environments.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.