Clinical Applications Consultant

Clinical Applications Consultant – Acute Care Diagnostics Saskatchewan and Manitoba

Our client is a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through their Original Equipment Manufacturing (OEM) business line, they research, develop, and manufacture customized assays and biomaterials. They operate directly in 30 countries, and in more than 100 territories through distributors. Their Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Their success comes from a specific focus in these rapidly evolving diagnostic areas, their commitment to customers, and their dedication to innovation and quality. They are passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Position Summary:

Application Consultant is a field based position traveling to customer hospital/lab sites throughout the Manitoba/Saskatchewan territory. Responsible for ensuring total customer satisfaction within the company’s installed base. Perform installations, validations/verification and training on company’s analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. Individuals with previous lab experience such as Medical Technologist (MT), Medical Laboratory Technician (MLT), Etc. will be highly considered. This Application Consultant will focus on the Acute Care/Point of Care client base.

Responsibilities

Key Accountabilities:

• Performs company’s instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Company’s products
• Achieves and maintains a high level of competency in technical knowledge of company products and services. Strives to achieve similar competency regarding competitive systems
• Achieves/maintains a comprehensive knowledge of regulatory requirements
• Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity)
• Identifies opportunities to further penetrate current company’s installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
• Performs product demonstrations.
• Participates in seminars, workshops and convention exhibit activities as requested by Management
• Develops/ maintains an account list and calls on each according to required frequencies
• Maintains aspects of company’s Customer Databases and Property Accountability Documents
• Manages and controls personal travel and expense budget
• Prepares forecasts and other monthly reports as required by management
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Budget Managed (if applicable)

• Personal T&E Budget

Internal Networking/Key Relationships

To be determined based on department needs, to include interactions such as:

• North America Commercial Operations
• Customer Service
• Technical Support Group

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:

• Efficiently works under pressure to meet deadlines.
• Proven technical proficiency and knowledge
• Strong planning and organizational skills
• Project management skills/experience desirable
• Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
• Demonstrated problem solving skills
• Collaboration, capable of executing in a team environment.
• Ability to present complex technical concepts for varying levels of customer staff, including physicians

Qualifications

Minimum Knowledge & Experience Required for the Position:

Education:

• Associates degree in Medical Technology (preferred) or related scientific discipline required. Bachelor’s degree preferred

Experience:

• Minimum of 2-3 years’ work experience in a lab or clinical setting

Additional Skills/Knowledge:

• Strong computer skills (Word, Excel and PowerPoint)

Point of Care

Minimum Knowledge & Experience Required for the Position:

Education:

• Associates degree in Medical Technology (preferred) or related scientific discipline required. Bachelor’s degree preferred

Experience:

• Minimum of 2-3 years’ work experience in a lab or clinical setting

Additional Skills/Knowledge:

• Strong computer skills (Word, Excel and PowerPoint)

Travel Requirements:

• Ability to travel Approximately 80% of time