Service Writer - Marine

Randstad is now looking for a Service Writer for our client in Greater Victoria.

The service writer's responsibilities include ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. The service writer will track repairs and the causes of problems, schedule the most appropriate service technician, and process the customers' warranties.

To be a successful service writer, you should possess excellent customer service and communication skills. You should also have the ability to translate customers' non-technical descriptions and relate them in a comprehensive and thorough report to the service team.


Advantages
• Tuesday to Saturday 8:30 AM - 5:00 PM
• $25-30 per hour
• Benefit plan
• Vacation package
• Work for a well established company

Responsibilities
• Developing strong customer relationships through the successful management of products and service delivery.
• Maintaining computerized customer profile information.
• Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
• Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
• Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
• Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
• Contacting customers in the case of additional work to relay the details and extra costs.
• Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
• Checking warranties and insurance.
• Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.

Qualifications
• High school diploma required; post-secondary education in business administration or marine industry is an asset.
• Experience in marine, automotive, RV, or heavy equipment service environment preferred.
• Strong computer skills (MS Office, service management systems).
• Ability to work independently and as part of a team.

Summary
Two easy ways to apply:

1. Apply online: http://www.randstad.ca
2. Email resume to wesley.chung@randstad.ca & raj.sra@randstad.ca

Please notify that we welcome all applications, however only the ones with relevancy will be considered.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.