Position Description:
Contribute to IT operations excellence within a dynamic, innovation-driven organization!
CGI Montréal is looking for a passionate IT Operations Analyst. In this role, you will be responsible for the IT production environment and will have an overall view of the entire operational chain. If you enjoy working across diverse business lines in a multidisciplinary environment, CGI offers you an exciting opportunity to make a tangible impact on the success of our clients.
Work model: Hybrid
Location: Montréal
Your future duties and responsibilities:
• Maintain full control of the IT operational chain while respecting service level agreements (SLAs)
• Provide Level 1, Level 2 (Level 3) support to resolve incidents
• Assist and support business units with their production needs (incidents, projects, etc.)
• Analyze incident impacts, propose continuous improvement initiatives, and define resilience processes
• Document incident tickets and operational procedures
• Deliver production deployment requests
• Be available for night and weekend support (rotation: 1 week out of 5)
• Coordinate and guide teams during incidents during night and weekend support
Required qualifications to be successful in this role:
• Diploma or certificate in computer science or relevant experience
• Minimum of 5 years of experience in a similar role
• Strong knowledge of Autosys, Windows, MFT, MSSQL, Datadog
• Good knowledge of ServiceNow ITOM, CMDB, and ITSM
• Knowledge of AWS environments and/or Azure DevOps
• Knowledge of Sybase, Unix, Oracle, JIRA
• Knowledge of scripting using PowerShell, Python and/or Bash
• Experience with Agile / Kanban environments
• Ability to adapt to various technologies
• Curious mindset and strong collaboration skills
• Excellent communication skills in French (spoken and written)
Location: Montreal
Work mode: Hybrid
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is 60 $ and $. This role is an existing vacancy.
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Skills:
IT Operations Analyst • Montréal, Canada
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