Manager, Laboratory – Operations Transformation (Toronto)

Overview

Manager, Laboratory – Operations Transformation

Location: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ON

Department: Laboratory Supply Chain

Responsibilities

• Lead strategic transformation initiatives, change management, and operational excellence within Public Health Ontario’s laboratory services, and ensure compliance with regulatory and accreditation requirements.
• Drive process improvement, optimization, and laboratory transformation using data analysis and Lean/Six Sigma methodologies to strengthen quality frameworks and workflows.
• Develop and implement change management strategies to support adoption of laboratory systems, automation, and optimized service delivery models.
• Provide operational, technical, and functional leadership to the Director, Laboratory Operations to ensure continuity and effective day-to-day delivery during transitions across PHO sites.
• Lead laboratory transition and transformation activities, including planning, coordination, implementation, monitoring of changes, and workflow redesign for new or evolving service delivery models.
• Oversee the evaluation, maintenance, and continuous improvement of SOPs, corrective actions, and quality indicators to support regulatory, accreditation, and quality management requirements.
• Ensure accreditation readiness and compliance with regulatory, safety, quality, and documentation standards across all transition and project activities.
• Coordinate laboratory transformation initiatives to align with corporate priorities, operational requirements, and PHO-wide standards.
• Prepare and oversee operational updates, briefing materials, analyses, and reports to inform the Director on progress, risks, emerging issues, and mitigation strategies.
• Identify, analyze, and escalate operational risks and issues during transition or transformation activities and recommend timely resolution strategies.
• Foster cross-functional collaboration by acting as a liaison between laboratory operations, program areas, project teams, facilities, technology services, logistics, procurement, and internal and external stakeholders.
• Establish and monitor operational performance indicators to evaluate the effectiveness of transition activities, project outcomes, and transformation efforts.
• Oversee operational planning and readiness for new initiatives, equipment installations, facility changes, workflow modifications, and laboratory enhancements.
• Support procurement-related activities, including RFX documentation, vendor engagement, and evaluation processes, in alignment with PHO procedures.
• Direct research, analysis, and environmental scanning on operational and transition-related issues to identify trends and support evidence-based decision-making.
• Provide leadership and direction to assigned staff and project teams in accordance with internal policies, professional standards, and collective agreement requirements.
• Represent laboratory operations on cross-functional committees, working groups, and project teams to ensure alignment across PHO transformation initiatives and operational priorities.
• Perform other related duties as required to support laboratory operations, organizational transitions, and departmental objectives.

Knowledge and Skills

• Knowledge of performance measurement, quality indicators, data collection tools, and quality management systems to ensure efficient and effective service delivery.
• Demonstrated leadership, team-building, and stakeholder relationship management skills to foster positive employee relations and collaborative partnerships.
• Strong organizational, prioritization, and workload management skills to manage multiple concurrent initiatives and projects.
• Knowledge of PHO’s laboratory programs to support service improvement and contribute to short- and long-term planning.
• Proficiency with standard computer systems and software, including Microsoft Office (Word, Excel, PowerPoint), SharePoint, and collaboration tools for analysis, reporting, and operational monitoring.
• Project management, change management, and financial/budget management skills.

Education and Experience

• Bachelor’s degree in medical laboratory science, operations management, or a related field.
• MLT (Ontario) registration is an asset.
• Four (4) years of relevant laboratory experience, including three (3) years of progressive management or leadership experience; equivalent combination of education and experience considered.
• Knowledge of microbiology or other laboratory disciplines within a clinical laboratory setting to provide technical oversight.
• Experience with quality improvement methodologies and tools such as Lean, Green Belt, or Six Sigma.
• Formal education or certification in project management (e.g., PMP, PRINCE2) is an asset.
• Formal education or certification in change management (e.g., Prosci, ADKAR) is an asset.
• Unionized environment experience and microbiology registration are considered assets.

Attributes and Competencies

• Written and oral communication, consultation, and presentation skills for internal and external stakeholders.
• Ability to write standard operating procedures and prepare business cases, procurement documentation, memos, and briefing notes.
• Diplomacy, negotiation, and interpersonal skills to manage relationships with diverse internal and external partners.
• Presentation skills to convey complex technical information to executives and stakeholders.

Details

• Duration: Contract (Fixed Term), 24 months
• Hours of Work: Full time, 36.25 hours per week
• Compensation Group: Manager
• Compensation Range: $91,807.00 - $114,730.00
• Posting Date: 05-29-2026
• Closing Date: Applications will be received no later than 11:59 pm on the date preceding the closing date as indicated on the Job Requisition.

Note: Internal candidates will be considered first.

PHO is committed to ensuring equity in employment and creating a diverse, inclusive workforce. If a candidate requires an alternative posting format, please email HR_Inquiries@oahpp.ca. Candidates selected for an interview can request accommodations at any stage of the process.

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