Talent.com
AVI-SPL Canada
Technical Support Specialist at AVI-SPLAVI-SPL Canada • Ahuntsic North, ca
No longer accepting applications
Technical Support Specialist at AVI-SPL

Technical Support Specialist at AVI-SPL

AVI-SPL Canada • Ahuntsic North, ca
29 days ago
Job type
  • Full-time
Job description
Become the primary support for customers as a Technical Support Specialist at AVI-SPL. Manage service requests, coordinate solutions, and engage with vendors to ensure efficient service delivery.

In this role, you will serve as the first point of contact to intake and resolve customer inquiries through ServiceNow. Working with internal teams will be essential for troubleshooting and dispatching field technicians, ensuring issues are resolved rapidly. A critical part of your responsibilities includes maintaining strict adherence to Service Level Agreements (SLAs) while providing exceptional support to enhance customer satisfaction.

Key Responsibilities: • Monitor and manage customer requests to meet SLAs • Follow up with customers for timely issue resolution • Coordinate hardware repairs and vendor interactions • Identify issues and provide troubleshooting solutions • Collaborate with teams for effective customer support

Requirements: • High school diploma or equivalent • 1-2 years in customer service • Strong communication skills • Problem-solving and troubleshooting proficiency • Ability to manage multiple priorities effectively

Elevate your customer service skills by engaging with technology solutions at AVI-SPL. #J-18808-Ljbffr
Create a job alert for this search

Technical Support Specialist at AVI-SPL • Ahuntsic North, ca

Similar jobs

Technician, AV Support (Onsite)

AVI-SPLMontreal (administrative region), QC, CA
Full-time

This position is for onsite assistance only and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on in... Show more

 • Promoted

Remote Interface Engineer at Sectra

SectraMontreal (administrative region), QC, CA
Remote
Full-time

Join Sectra as a Remote Interface Engineer, focusing on creating innovative data exchange solutions that prioritize patient-centered care.Engage in transforming healthcare communications through te... Show more

 • Promoted

Senior Technical Director Remote at Nearform

NearForm LtdMontreal (administrative region), QC, CA
Remote
Full-time

Drive technology and strategy as a Senior Technical Director at Nearform, working remotely from Canada.Lead teams to achieve excellence across various projects.Nearform seeks a Technical Director w... Show more

 • Promoted

Configuration Specialist at TELUS Health

TELUS HealthMontreal (administrative region), QC, CA
Full-time

Join TELUS Health as a Configuration Specialist, where your expertise will shape the future of pension system interfaces.Work in a collaborative environment to optimize health solutions.In this piv... Show more

 • Promoted

Account Manager - Technology Solutions at TELUS

Intello Technologies Inc.Montreal (administrative region), QC, CA
Full-time

Drive innovation in the technology landscape with TELUS as an Account Manager.Work closely with medium to large enterprises to deliver customized business solutions.As a candidate for this role, yo... Show more

 • Promoted

Senior Advisor Support Role at ScotiaMcLeod

Scotia Wealth ManagementMontreal (administrative region), QC, CA
Full-time

Transform your career with ScotiaMcLeod in Montreal as a Senior Advisor Support Associate.You'll enable Advisors to deliver customized financial plans that resonate deeply with client ambitions.In ... Show more

 • Promoted

Home-Based Customer Service Support at MCI

The-Sydney-Call-CenterMontreal (administrative region), QC, CA
Remote
Full-time

Elevate customer experiences as a Home-Based Customer Service Support Representative with MCI.Ideal candidates will demonstrate commitment to delivering quality service from their own space.In this... Show more

 • Promoted

Product Coordination Specialist at UAP

UAP Inc.Longueuil, Montérégie, Canada
Full-time

Join UAP as a Product Coordination Specialist, focusing on enhancing communication between Product Management and the Sales teams.This role is essential for implementing strategies that meet custom... Show more

 • Promoted

Technical Support Specialist

SwiftConnectMontreal
Full-time

Get AI-powered advice on this job and more exclusive features.At SwiftConnect, we are the trailblazers in the realm of connected access enablement.Our passion lies in crafting seamless and elegant ... Show more

 • Promoted

AI Governance Specialist at Morgan Stanley

PowerToFlyMontreal (administrative region), QC, CA
Full-time

Advance your career as an AI Governance and Compliance Testing Lead Specialist with Morgan Stanley in Montreal, Quebec.This impactful role focuses on AIML governance and compliance for business uni... Show more

 • Promoted

Technical Customer Support Specialist – Level 2

Quadbridge Inc.Montreal (administrative region), QC, CA
Permanent

Ce poste est également affiché en français.Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships... Show more

 • Promoted

Remote Customer Support at ForgeFit

ForgeFitMontreal (administrative region), QC, CA
Remote
Full-time

Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners.Provide outstanding service to ensure seamless interactions from order to in... Show more

 • Promoted

Deskside Support Specialist at Tata Consultancy Services

Tata Consultancy ServicesMontreal
Full-time

Elevate your career as a Deskside Support Specialist with Tata Consultancy Services.Provide essential support to users and manage IT asset records effectively.As a Deskside Support Engineer at TCS,... Show more

 • Promoted

NTN Architecture Specialist at Terrestar

Terrestar SolutionsMontreal
Full-time

Join Terrestar in Montreal as an NTN Architecture Specialist, focusing on satellite network design and optimization in a transformative telecommunications environment.In this key role, you'll manag... Show more

 • Promoted

B2B Solutions Engineer at Pliant

PliantMontreal (administrative region), QC, CA
Full-time

Shape customer integrations and optimize B2B payments as a Solutions Engineer at Pliant.Your API expertise will drive exceptional payment solutions for diverse businesses.At Pliant, headquartered i... Show more

 • Promoted

Transfer Specialist Role at HUB International

HUB International Québec LtdMontreal (administrative region), QC, CA
Full-time

Enhance your career as a Transfer Specialist at HUB International, focusing on hybrid workflows for advisor block transfers.Your role will ensure that servicing changes are accurately updated and w... Show more

 • Promoted

Retread Field Specialist at Continental Tire

ContinentalMontreal (administrative region), QC, CA
Full-time

Make a significant impact as a Retread/Technical Solutions Field Specialist with Continental Tire Canada, focusing on remote consulting and training in retreading processes.As a full-time field spe... Show more

 • Promoted

Vendor Management Specialist at CTC

Canadian-Tire-Corporation,-Ltd.-1Laval (administrative region), QC, CA
Full-time

Advance in your finance career with Canadian Tire Corporation as a Vendor Management Specialist.Focus on vendor setups, compliance, and enhancing operational efficiencies.Canadian Tire seeks a Vend... Show more

 • Promoted

Product Development Technician at AgileMV

ResoneticsMontreal (administrative region), QC, CA
Full-time

Become a vital member of AgileMV as a Product Development Technician, specializing in medical device innovations.Drive the development process through hands-on assembly and meticulous quality contr... Show more

 • Promoted

Senior Avionics Engineer at MANNARINO

MANNARINOMontreal (administrative region), QC, CA
Full-time

Join MANNARINO as a Senior Avionics Engineer specializing in systems for autonomous drones, offering a blend of remote flexibility and substantial engineering challenges.In this senior role, you wi... Show more