Branch Supervisor

The Branch Supervisor is responsible for leading all aspects of branch operations to ensure efficiency profitability and compliance with company policies. This role focuses on driving sales performance delivering outstanding customer service managing inventory and merchandising and overseeing product receiving and delivery processes. The Branch Manager ensures a safe organized and well-maintained facility while fostering a culture of trust service and accountability. Key responsibilities include staff supervision and development schedule management conflict resolution inter-branch coordination and maintaining effective visual merchandising to support overall business objectives.

Duties & Responsibilities

• Delivers responsive high-quality customer service across phone email and fax ensuring timely resolution and follow-up.
• Build and maintain strong solution-focused relationships with customers vendors and internal teams through effective collaboration.
• Supports daily branch operations including opening and closing and assumes leadership in the Branch Managers absence.
• Oversee accurate order entry timely fulfillment and high-quality customer service to ensure operational efficiency.
• Manages after-hours responsibilities and maintains clear responsive communication with customers and team members.
• Champions a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
• Ensures a clean well-organized and visually engaging sales floor including shelving endcaps and displays.
• Manages merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
• Maintains alertness and adheres to all safety-sensitive job requirements.
• Proficient in company systems for data entry communication and operational tasks.
• Performs additional duties as assigned with flexibility to adapt to evolving business needs.

Qualifications

• 6 or more years experience with logistics or distribution and related functions.

• 3 or more years of supervisory or team lead experience in a warehouse or distribution environment.

• Knowledge and execution of a quality system (ISO preferred) LEAN and Six Sigma principals.

• Demonstrated knowledge of MS Office suite applications (Word Excel PowerPoint Outlook).

• Proficient in using office technology including computers photocopiers scanners phone systems and virtual meeting platforms as required for daily responsibilities.

Physical Demands & Work Environment

This position may require up to 4043 hours per week and involves regular physical activity including:

• Frequent lifting of 2550 lbs.; occasional lifting up to 100 lbs.

• Operating forklifts and material handling equipment for up to 6 hours daily.

• Regular bending climbing squatting kneeling and reaching.

• Pushing/pulling objects up to 300 lbs. occasionally.

• Prolonged use of hands arms and feet for equipment operation.

• Periods of sitting standing walking and twisting throughout the shift.

• Visual requirements include close distance color and peripheral vision as well as depth perception and focus adjustment.

What We Offer:
We care about your well-being from day one. Heres a snapshot of the benefits we provide:

• Comprehensive health benefits 100% paid by the company extended health coverage dental vision and prescription drugs effective your first day

• Life insurance plus short- and long-term disability coverage

• Paid time off vacation holidays and personal days

• Employee Assistance Program (EAP)

• Employee discounts

• ...and much more!

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process please contact

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