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Head, Practice Management

Head, Practice Management

Odlum Brown LimitedVancouver, BC, Canada
3 days ago
Salary
CA$130,000.00–CA$160,000.00 yearly
Job type
  • Full-time
Job description

WHO WE ARE

Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent, full-service investment firm for over 100 years. Wholly owned by its team members, the firm continues its tradition of leadership in the financial community as one of BC’s most respected investment firms.

We are honoured to be nationally recognized as one of Canada’s Best Managed Companies and one of Canada’s Most AdmiredTM Corporate Cultures, and to share the achievement of a century in business with our valued team members, clients and communities.

CULTURE AND VALUES

Guided by a set of timeless core values – Clients First, People, Accountability, Independence, Integrity and Community – we are very proud of the vibrant, ever-evolving culture that we have built over the years. These values are the cornerstone of our culture and the principles that provide a compass for our actions and unify us as a team.

PEOPLE

We have skiers, mountain bikers, hockey players, runners, volleyball players, movie buffs, bookworms, animal lovers, musicians, yogis, world travelers – all with diverse backgrounds and experiences to share from around the globe. You will work with really interesting people and make great friends, too.

COMMUNITY

We are serious about supporting the communities where we live and work. A recipient of a Canada’s Volunteer Award from the Government of Canada, we are committed in heart and mind to everything we do in the community, and we work hard to inspire passion and fun while doing it.

PROFESSIONAL DEVELOPMENT

Continuous learning matters. We are committed to providing career-long support for learning and growth.

THE OPPORTUNITY

We have an opportunity for a Head, Practice Management to join our award-winning firm in the Vancouver office.

WHAT YOU’LL DO

The Head, Practice Management plays a crucial role in shaping the strategic direction of the firm. Reporting to the Chief Strategy and Business Development Officer, this dynamic leader will act as both a functional expert and an inspiring coach, guiding Investment Advisors and their teams in optimizing their practice structures to deliver exceptional client value and drive sustainable growth.

This position is responsible for designing, managing, and facilitating programs that enhance client service, improve operational efficiency, and boost the profitability of advisory practices.

The ideal candidate will possess extensive knowledge of wealth management operations, a proven ability to implement industry best practices, and a passion for elevating both the client and advisor experience.

COMPETENCY PROFILE

  • Leadership – Inspires and motivates, providing guidance and support to Investment Advisors and their teams to achieve optimal performance. An accountable leader with a strong service orientation.
  • Emotional Intelligence – A strong ability to perceive, understand, use and manage emotions in support of our clients, our people and our business objectives.
  • Strategic – Can both see and effectively set a vision. Adeptly translates strategic clarity into decisive action and impactful results.
  • Collaborative – With a strong team focus, effectively works with different constituencies towards common goals and objectives. Effectively balances oversight and support.
  • Coaching and Mentoring – A natural coach who enjoys helping others develop their skills in support of their professional growth. Fosters a culture of continuous improvement.
  • Operational Excellence – Detail oriented with a strong focus on improving operational efficiency and creating scalable processes that enhance productivity and profitability.
  • Results Oriented – Focused on achieving measurable outcomes, with a commitment to driving growth, profitability, and the overall success of advisory practices. Able to thrive in a fast-paced, evolving industry, adapting to changes in market conditions, technology, and growth opportunities.
  • Communication – Strong listening skills along with the ability to convey ideas, priorities, and information clearly and succinctly across various stakeholder groups.
  • Integrity – Consistently upholds and demonstrates behavior of the highest standards and accountability. You “Do what’s right.”

RESPONSIBILITIES

The Head, Practice Management holds a critical leadership position, focused on enhancing the efficiency, profitability, and growth of advisory practices within the firm.Key responsibilities include :

  • Advisory Practice Development – Guide Investment Advisors and teams in building and refining their practices, providing them with tools, training, resources, and best practices to drive client value, growth, retention, and profitability.
  • Performance Management and Coaching – Provide coaching, mentoring, and performance feedback to advisors, helping them improve their business management skills, sales processes, and client service techniques.
  • Program Design and Implementation - Develop and manage programs and initiatives aimed at improving advisor performance, practice profitability, and client satisfaction. This may include training, technology adoption, and process improvements.
  • Client Service Excellence – Design and implement programs to enhance the client experience, ensuring high-quality service delivery and fostering long-term, trust-based relationships with clients.
  • Operational Efficiency – Oversee the optimization of operational processes to streamline workflows, improve productivity, and ensure best practices are consistently applied across all advisors and advisory teams.
  • Investment Advisor Onboarding – Design, implement, and oversee a seamless and comprehensive onboarding process for new Investment Advisors, ensuring both the advisor and their clients are fully supported during their transition to the firm.
  • Collaboration With Leadership – Work closely with senior leadership to identify growth opportunities, track performance metrics, and ensure that practice management strategies are aligned with broader organizational goals.
  • Reporting – Use data from various sources, generate a comprehensive slate of reports that provides actionable insights into key metrics and performance indicators.
  • Compliance and Risk Management - Ensure that all practice management activities comply with industry regulations and company policies, while minimizing operational risks.

    • KNOWLEDGE AND EXPERIENCE

  • Bachelor's degree in Business Administration, Finance, Economics, or a related field.
  • Proven experience (5+ years) in practice management within the financial services industry, with a focus on wealth management or investment advisory services.
  • Strong analytical skills with the ability to interpret financial data and market trends.
  • Excellent communication, facilitation, and presentation skills.
  • Strategic thinker with a proactive and entrepreneurial mindset.
  • Relevant certifications and licenses are a plus.
  • Proficiency in utilizing technology to optimize operational processes and enhance client service delivery.

    • WHAT WE OFFER

    A culture of openness, collaboration and respect is foundational to our firm. We are a diverse, driven group of individuals who genuinely care about one another and encourage and appreciate each other’s contributions. We believe in rewarding team members and do this by providing a competitive total rewards package that is fair and equitable; mentorship programs; flexible work options; and a variety of professional development opportunities to expand your career. This role has an expected salary of $130,000 - $160,000 / year, plus the potential for bonuses.

    Our team is growing, and we’ve got room for one more if you’re interested. If this sounds like the environment you’d like to work in and you have the credentials and experience for this role, we invite you to submit a cover letter and resume to [email protected] by January 10, 2025.

    Candidates must be legally eligible to work in Canada. Full disclosure of any restrictions must be disclosed at the time of expressing interest and supporting evidence provided prior to any potential offer of employment.

    We appreciate your interest and thank you for taking the time to consider this opportunity. We will be in touch with individuals whose profiles most closely match what’s needed to be successful in this role.