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Amazon Canada Fulfillment Services, ULC
Sr. Operations Manager, YHM1Amazon Canada Fulfillment Services, ULC • Hamilton, Ontario, CAN
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Sr. Operations Manager, YHM1

Sr. Operations Manager, YHM1

Amazon Canada Fulfillment Services, ULC • Hamilton, Ontario, CAN
19 days ago
Job type
  • Full-time
Job description
Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities:
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements:
• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- 5+ years of direct management experience
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
- Prior experience with performance metrics, process improvement and Lean techniques

PREFERRED QUALIFICATIONS

- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience assessing portfolio opportunity to make the appropriate long term strategic investments while maintaining the short-term delivery of leads
- Experience in dealing with contingent workforce
- Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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Sr. Operations Manager, YHM1 • Hamilton, Ontario, CAN

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