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Kelly
Customer Care & Warranty SpecialistKelly • Niagara Falls, Ontario, CA
Customer Care & Warranty Specialist

Customer Care & Warranty Specialist

Kelly • Niagara Falls, Ontario, CA
17 days ago
Salary
CA$48,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description

Kelly is hiring!

We're looking for enthusiastic, motivated individuals to join our client’s team as a Client Care & Warranty Specialist.

In this full-time, permanent role, you’ll help our client with their customer service and client warranty needs.

What You’ll Do:

  • Answering client calls and emails with professionalism, empathy, and confidence
  • Helping with quotes, orders, pricing questions, lead times, tracking, and product inquiries
  • Handling billing questions, invoice issues, and accounts receivable follow-up
  • Receiving and processing warranty claims with urgency and accuracy
  • Reviewing returned products and coordinating with internal teams on next steps
  • Helping troubleshoot issues and guide clients toward solutions
  • Managing admin details accurately while still delivering a high-level client experience
  • Learning products, systems, and processes so you can become increasingly capable and confident
  • Using notes, SOPs, examples, and judgment, not scripts, to do the job well
  • Taking initiative in a role where every day brings something different

What We’re Looking For:

  • 2+ years of Customer Service experience
  • Ability to take initiative
  • Tech savvy- comfortable learning technical products, understanding how things work, and helping others understand them too.
  • Opennes to learning new systems, internal processes, product knowledge, warranty workflows, you are not intimidated by learning. You embrace it.
  • Adaptable

Salary:

  • $48,000 - $52,000 per year

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!

This is for a current vacancy

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known.



As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
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Customer Care & Warranty Specialist • Niagara Falls, Ontario, CA

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