Customer Service and Dispatch Manager

Are you a seasoned manager known for your unflappable calm and your ability to orchestrate complex operations seamlessly? A leading Quebec-based company specializing in the high-precision maintenance and calibration of essential technological and scientific equipment is looking for its future Service Operations Manager in Anjou.

In this pivotal role entirely based in Anjou, you will take the helm of daily operational management to support healthy growth and maintain world-class quality standards. Ideal for an agile, solutions-oriented field leader, this Service Operations Manager position will allow you to have a direct impact on the organization's performance while collaborating closely with executive management

Location : Montreal East, Anjou
Contract : Permanent
Mode : 100% on-site
Salary : $65k-75k

Advantages
Competitive fixed annual salary between $65,000 and $75,000, adjustable based on your experience level.

Annual financial bonus program based on overall management performance.

Comprehensive group insurance coverage (health and medical care).

Advantageous retirement savings plan (RRSP) with employer contribution matching.

3 weeks of paid vacation upon hiring, plus 6 personal days per year.

Complete technological work tools provided from day one: corporate laptop, smartphone, and iPad.

Free parking available on-site in Anjou.

Stimulating, stable, and highly professional work environment within a cutting-edge industry.

Responsibilities
Supervise, engage, and daily coach the internal team responsible for dispatching and coordinating service calls.

Ensure smooth synergy and liaison between the dispatch staff in the office and the teams of expert technicians deployed on the road throughout Quebec.

Act as the primary point of escalation and strategic contact to resolve complex requests from institutional clients, suppliers, and business partners.

Lead the management of operational emergencies with a high sense of responsiveness, effectively triaging high-priority requests.

Take charge of the rigorous review and systematic validation of commercial and technical documentation, notably the final approval of service quotes and contracts.

Collaborate hand in hand with the Quality Assurance department to ensure the company's continuous compliance with its regulatory accreditation requirements

Qualifications
Solid and verifiable managerial experience in operations management, dispatch service supervision, or high-volume service center management.

Perfect professional bilingualism (French and English), both spoken and written, to easily communicate with a clientele spread across the entire country.

High stress tolerance and superior skills in interpersonal communication and client conflict resolution.

Strong organizational skills, autonomy, and the ability to use integrated management systems; mastery or practical knowledge of SAP Business One (SAP B1) software is a major asset.

Comfortable working a professional schedule of 50 to 55 hours per week, with occasional flexibility on weekends to supervise the handling of urgent situations.

Previous experience or an affinity with the biomedical, medical, pharmaceutical, or scientific sectors is a distinct advantage to accelerate your onboarding.

Commitment to working full-time in-person; this Service Operations Manager position is based at the headquarters located in Anjou.

Summary
Does this stimulating, high-value-added challenge align with your career goals and highlight your field leadership?
We want to meet you! Please send your detailed resume today by email to the following address: juliette.urbain@randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.