Scheduling Coordinator (M-W Evening and Weekend Shifts)

A Better Life for Those at Home

The Care Company is a leading provider of in-home personal support and nursing services across all ages—from seniors who want to stay independent at home, to children and young adults living with health challenges, and to clients needing nursing care on demand.

Our mission is simple: help people stay safe, supported, and connected at home. Through our Make Each Day Count philosophy, we help clients return to the hobbies, activities, and daily routines they love.

We are currently hiring a Remote Client Scheduling Coordinator for our evening and weekend shift team. If you’re looking for a hybrid job in healthcare scheduling where you can make a real difference, this role is for you.

Position Details

· Job Title: Client Scheduling Coordinator

· Location: Remote – Must reside in the Greater Toronto Area (GTA) for occasional in-office collaboration when required.

· Schedule:

Week 1:

• Monday: 6:00 PM – 11:30 PM (remote)
• Tuesday: 6:00 PM – 11:30 PM (remote)
• Saturday: 9:00 AM – 3:00 PM (in-person)
• Sunday: 9:00 AM – 3:00 PM (in-person)

Week 2:

• Monday: 6:00 PM – 11:30 PM (remote)
• Tuesday: 6:00 PM – 11:30 PM (remote)
• Wednesday: 6:00 PM – 11:30 PM (remote)

· Status: Part-Time

· Pay: $28 per hour

Job Summary

As a Client Scheduling Coordinator, you will play a key role in ensuring clients receive timely and consistent home care services. You will support caregivers, coordinate schedules, manage urgent changes, and maintain accurate records using AlayaCare, our industry-leading home care software.

This is an excellent opportunity for candidates seeking hybrid healthcare jobs, evening and weekend scheduling roles, and customer service work in the home care industry.

Key Responsibilities

Schedule Management: Manage caregiver schedules, process schedule changes, fill open shifts, and ensure all caregiver bookings are accurate and up to date.

Client & Caregiver Communication: Respond promptly and professionally to client and caregiver questions, concerns, emergencies, service updates, and scheduling needs through both verbal and written communication.

Customer Service & Intake Support: Provide excellent customer service to clients, families, caregivers, and referral sources. Support new client intakes by gathering information, responding to inquiries, documenting care needs, and helping ensure a smooth onboarding experience.

AlayaCare Support: Provide technical support to caregivers using AlayaCare, including mobile app support, visit documentation guidance, and troubleshooting basic system issues.

Documentation: Maintain accurate, timely, and up-to-date client, caregiver, and scheduling information within AlayaCare and other internal systems.

Care Coordination: Match caregivers with clients based on care needs, caregiver skills, location, availability, continuity of care, and client preferences.

Concern Resolution: Respond to client and caregiver concerns in a calm, professional, and solutions-focused manner, escalating urgent or complex issues to the appropriate team member when needed.

Quality Assurance: Assist with internal audits, documentation reviews, schedule accuracy checks, and compliance with company policies, procedures, and service standards.

Collaboration: Work closely with the Office Team, Coordinators, Nursing Team, and Care Team to support seamless communication, consistent service delivery, and high-quality client care.

Requirements

Education

· Secondary School Diploma required

· Certificate or diploma in Office Administration, Medical Terminology, or a related field is an asset

Experience & Skills

· Minimum 2 years of scheduling experience in healthcare, home care, or a fast-paced environment

· Experience with AlayaCare or similar healthcare scheduling software

· Strong verbal and written communication skills

· Ability to troubleshoot issues with professionalism, empathy, and tact

· Excellent computer skills (Microsoft Office, EMRs, scheduling platforms)

· Ability to manage multiple tasks in a high-volume environment

· Strong attention to detail and reliable attendance

Benefits

Why Work with the Care Company?

· Purpose-Driven: Help clients maintain independence and quality of life in their homes.

· Competitive Pay: Earn $28 per hour with consistent weekday evening hours.

· Career Growth: Opportunities to grow within a rapidly expanding home care organization.

· Supportive Culture: Join a caring, collaborative, mission-driven team.

About The Care Company

The Care Company provides compassionate, personalized home care services that help people live safely and comfortably in the place they love most—their home. Whether it's PSW support, nursing care, pediatric home care, or post-operative recovery, we’re committed to making each day count.

Website: https://www.carecompany.com/