Senior Labour and Employee Relations Advisor

Senior Labour and Employee Relations Advisor

Location:

Calgary, AB – Hybrid (3 days in office, 2 days remote). Some travel required (10%–25%) and multi‑site support.

High Tide Inc. is seeking a strategic and experienced HR professional to join our Human Resources team in Calgary, AB. Reporting to the Director of Human Resources, the incumbent will assist in executing policies, programs, and procedures related to human resources and recruitment, onboarding, investigations, training & development, payroll and benefits administration, employee relations, HRIS implementation, health and safety, and WCB/EHT. The role supports administrative duties, payroll accuracy, and compliance with federal and provincial regulations.

Responsibilities

Lead labour relations strategy across multiple unionized retail locations.

Act as the primary advisor on Collective Bargaining Agreement negotiation, renewal, and administration.

Demonstrate leadership in multi‑union environments. Align business goals with union obligations and commitments.

Develop and execute bargaining strategies, including preparation, proposal development, costing, and risk analysis.

Serve as ER lead support in most Canadian CBA negotiations along with VP HR and Director HR support during negotiations. Guide leadership through bargaining decisions and outcomes.

Interpret Collective Bargaining Agreements. Provide clear, practical guidance to operations and HR teams.

Build strong relationships with union representatives. Manage disputes, grievances, and escalations with a solutions focus.

Lead grievance management processes, including investigation, documentation, and arbitration preparation.

Design and deliver labour relations training for leaders in unionized environments.

Train managers on CBA interpretation, progressive discipline, conflict resolution, and investigation practices.

Drive consistency in labour relations practices across all unionized locations.

Streamline and standardize processes to manage newly negotiated CBAs.

Translate agreement changes into operational procedures, templates, and workflows.

Partner with payroll, operations, and HR teams to ensure accurate implementation of new terms.

Oversee and support HR Generalists on employee and labour relations matters.

Act as a liaison between operations and HR. Ensure consistent communication and alignment.

Audit workplace investigations and provide coaching to improve quality and consistency.

Establish best practices for investigations, documentation, and reporting across regions.

Maintain HR systems, records, and documentation to support compliance and audits.

Support internal and external audit requirements with accurate reporting and file management.

Train and onboard new HR team members. Document processes to improve efficiency and clarity.

Support performance management processes in Dayforce.

Guide employees and leaders on performance tools and job descriptions.

Partner with health and safety to lead compliance with OHS requirements in retail and warehouse environments.

Support development and execution of safety programs and initiatives.

Prepare reports to support workforce planning and HR initiatives, including attendance, performance, and accruals.

Draft employee communications including transfers, role changes, disciplinary outcomes.

Coordinate leadership training, onboarding, and offboarding processes.

Maintain deep knowledge of employment legislation across Canadian provinces, ensure compliance in all practices.

Lead adoption and integration of Smartsheet workflows across HR and business teams. Improve efficiency and reduce manual work.

Collaborate across departments to support company‑wide initiatives and strengthen HR integration.

Conduct employee investigations with a high level of confidentiality and accuracy.

Build strong partnerships with operations leaders, District Managers, and Area Managers.

Act with integrity, professionalism, and sound judgment in all matters.

Support system rollouts, access management, and ongoing HR technology improvements.

Contribute as a key member of the HR team. Provide coverage and support across functions as needed.

Coordinate and facilitate leadership and discipline training sessions including welcome package, lunch invitations, and other on‑boarding and off‑boarding processes.

Contribute to the development and maintenance of HR processes, workflows, and documentation as well as the records required for audit purposes and statutory compliance. Work with the Specialist to prepare for and support the annual audit process, providing the reporting, files, and documents needed for the external auditors.

Provide support in the update, development, administration, and tracking of the annual performance review process. Act as a liaison for employees, supporting the use of the performance management module in Dayforce. Assist employees and managers with updating job descriptions on an annual basis or when changes take place.

Partner with the Health and Safety Advisor to refresh and lead health and safety policies, procedures, and initiatives. Ensure compliance with the OHS Act and site‑specific requirements for unionized and non‑union locations as needed. Promote and maintain a safe work environment through shared accountability and consistent execution.

Any other projects as required by the organization.

Qualifications

Degree or diploma or certificate in human resources management, or a related field required.

Minimum of 8‑10 years of progressive HR management work experience in a human resources specialist or generalist position preferably in retail or hospitality in a multi‑union environment.

Demonstrated ability to meet strategic objectives for HR and the organization.

Demonstrated ability to manage HR core processes such as talent management, recruitment, and employee relations in unionized and non‑unionized environments.

Workplace investigations training and experience is mandatory with solid experience in managing complex investigations.

Able to make sound business decisions and evidence‑based recommendations to senior management.

Sound knowledge of employment standards and other applicable legislations across all provinces of Canada.

Sound understanding of public company HR process, payroll, and benefits.

Knowledge of Smartsheet an asset.

Effective communication skills with individuals at all levels of the organization.

Effective written and verbal communication skills as well as presentation skills.

Sound leadership, staff management, and teambuilding skills.

Computer literacy including effective working skills with Microsoft Word, Excel, PowerPoint, and Outlook required.

Able to interpret and implement personnel related legislation.

Demonstrated sound knowledge of labor laws across all provinces of Canada and be resourceful to find information as and when needed.

Employee Relations, Workplace Investigations and aware of laws in different provinces of Canada.

Demonstrated ability to act with ethics, integrity, professionalism, and confidentiality.

Equal Employment Opportunity Statement:

High Tide Inc. is an equal opportunity employer and encourages applicants from all backgrounds.

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