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Veterinary Reception, Client Care - Oshawa Animal HospitalVCA Canada • Oshawa, Durham Region, CA
Veterinary Reception, Client Care - Oshawa Animal Hospital

Veterinary Reception, Client Care - Oshawa Animal Hospital

VCA Canada • Oshawa, Durham Region, CA
30+ days ago
Job type
  • Full-time
Job description

Job Title

Veterinary Reception, Client Care – Location: Oshawa, ON • Employment Type: Full-Time

Overview

Oshawa Animal Hospital is welcoming a customer service-focused Veterinary Reception, Client Care to join our team. This full-time opportunity includes a range of responsibilities that support the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, cared for, and appreciated.

Responsibilities

  • Create a warm and welcoming environment for our patients and pet parents
  • Assist veterinary staff with various tasks and treatments when required
  • Answer a multiline phone system and track and book appointments effectively
  • Place outbound calls to pet parents for follow-up and future appointment bookings
  • Respond to and manage email correspondence with clients, referring veterinarians, and internal office messages
  • Admit and discharge pet patients
  • Invoicing and billing; create estimates, obtain pet owner confirmation, and process payments
  • Schedule appointments
  • Demonstrate excellent customer service and a genuine ability to put people at ease
  • Maintain strong organizational skills
  • Perform general housekeeping duties; maintain cleanliness of reception area, pet holding areas, and common areas
  • Willingness to learn more about veterinary services, updated medical office procedures, and assist the veterinary staff as needed

Qualifications

  • Customer-service oriented with strong communication skills
  • Ability to manage phone systems, scheduling, and email correspondence effectively
  • Experience in a veterinary or healthcare setting is a plus
  • Strong organizational skills and attention to detail

What We Can Offer You

  • RRSP Employer 5% Match Program
  • VCA Canada RRSP Student Loan – Ask us for details
  • A caring culture of Wellness and Appreciation
  • Medical Library access; 2000+ journals, 600+ textbooks, and more
  • Competitive wages and health/dental benefits
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
  • Annual uniform allowance
  • Exceptional career development with growth opportunities
  • Referral bonus rewards
  • Opportunities to participate in community initiatives
  • Generous personal pet care discounts
  • Perks such as shopping discounts and wellness apps

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Veterinary Reception, Client Care - Oshawa Animal Hospital • Oshawa, Durham Region, CA

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