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Canadian Rocky Mountain Resorts
Front Desk AgentCanadian Rocky Mountain Resorts • Winnipeg, Canada
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Front Desk Agent

Front Desk Agent

Canadian Rocky Mountain Resorts • Winnipeg, Canada
23 days ago
Job type
  • Full-time
Job description
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork. Our Front Desk Agents ensure all guests receive an exceptional experience; before, during and after their stay. From preparing for and welcoming new arrivals, attending to diverse guest needs, right through to the processing of departures, front office team members have the opportunity to make our guests’ experience one they’ll never forget. Duties and Responsibilities

Answer all inbound phone calls in a professional manner to the standard set by BCP. Process check-ins and check-outs, verify billing, create reservations, and process special requests; present statement(s) of charges to departing guests and receive payment(s). Monitor room availability, follow restrictions, and all booking policies and procedures. Perform general administrative/office duties. Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction. Share general information on points of interest in the area and services in the community. Understand basic accounting principles including debit and credit transactions. Also understand the various transaction methods available to guests. Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments when necessary. Accurately communicate with other shifts regarding issues arising from day-to-day operations. Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards. Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately. Additional duties may be assigned to help meet guest and business needs.

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Front Desk Agent • Winnipeg, Canada

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